SMDigital USA logo
SMDigital USA

Advertising Agency · Business Consultant · Internet Marketing Service

Healthcare Skilled Intake Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

1 day ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Healthcare Skilled Intake Specialist

SMDigital USA

• Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries • Gather accurate patient information and verify insurance coverage and eligibility • Guide patients through the intake process with clarity, empathy, and professionalism • Coordinate with internal teams to ensure seamless patient transitions and follow-throughs • Accurately document all interactions and maintain compliance with healthcare standards • Resolve concerns promptly while maintaining a high standard of patient care

Job Requirements

  • 3+ years of experience in a healthcare, medical, or call center environment (Required)
  • Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
  • A compassionate communicator — you make people feel safe and well-taken-care-of
  • Detail-oriented and accurate, especially when it comes to sensitive patient information
  • Comfortable navigating multiple systems and managing high call volumes
  • HIPAA-aware and committed to confidentiality and compliance
  • Flexible with shifting schedules and reliable in a fully remote setup

Benefits

  • Full-time remote work with a complete WFH support program
  • Maxicare HMO + PhilHealth coverage
  • SIL, PTO, and a special birthday leave
  • Paid vacation leave
  • Zero-interest employee loan program
  • Performance bonuses and merit-based recognition
  • Monthly Gen Pow-Wows and team engagement events with prizes
  • Arvios Leadership Development Academy and workshop programs
  • Monthly 1-on-1 touchbase calls with your HR partner

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