Advertising Agency · Business Consultant · Internet Marketing Service
Healthcare Skilled Intake Specialist
Location
Philippines
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Healthcare Skilled Intake Specialist
SMDigital USA
• Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries • Gather accurate patient information and verify insurance coverage and eligibility • Guide patients through the intake process with clarity, empathy, and professionalism • Coordinate with internal teams to ensure seamless patient transitions and follow-throughs • Accurately document all interactions and maintain compliance with healthcare standards • Resolve concerns promptly while maintaining a high standard of patient care
Job Requirements
- 3+ years of experience in a healthcare, medical, or call center environment (Required)
- Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
- A compassionate communicator — you make people feel safe and well-taken-care-of
- Detail-oriented and accurate, especially when it comes to sensitive patient information
- Comfortable navigating multiple systems and managing high call volumes
- HIPAA-aware and committed to confidentiality and compliance
- Flexible with shifting schedules and reliable in a fully remote setup
Benefits
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
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