Leading nationwide provider of substance use treatment offering a full continuum of care. #FreedomFromAddiction
Patient Access & Care Team Representative I
Location
United States
Posted
2 days ago
Salary
$22 - $33 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Access & Care Team Representative I
American Addiction Centers
Role Description The role involves linking the patient experience between PACT and the practice site, utilizing resources and critical thinking skills to assist callers, and performing various administrative tasks. - Uses facility/provider information and established policies to link patient experiences. - Assists inbound callers and makes outbound calls as necessary. - Recognizes complex problems and escalates for resolution when needed. - Performs basic technical troubleshooting for online applications and systems. - Schedules patient appointments and coordinates cancellations, reschedules, and additions. - Obtains and verifies demographic and insurance information, ensuring accuracy. - Completes essential forms and updates medical records with patient information. - Identifies emergent calls and transfers to Registered Nurse for triaging. - Determines patient needs for routing, scheduling, and medication refill requests. - Provides customer service per departmental standards, measured by post-call surveys. - Assists with organizational marketing efforts and maintains documentation. - Performs additional duties based on department needs. - Maintains knowledge of all information systems utilized by the department. Qualifications - High School Graduate - Typically requires 0-1 year experience in a call center, healthcare, or customer service-related area. Requirements - Knowledge of customer service and ability to work with a variety of patients. - Ability to follow workflows in a structured environment. - Basic knowledge of medical terminology is helpful but not required. - Basic understanding of computers and desktop software packages. - Ability to work in a fast-paced environment, handling various customer needs. - Basic multitasking and problem-solving skills, as well as organization and prioritization skills. - Ability to use/manage a multiple-line telephone system. - Demonstrated ability for analysis, logical thinking, accuracy, and attention to detail. - Strong verbal communication skills and ability to interact with a diverse customer population. - Ability to provide excellent customer service and follow up. - Ability to communicate with customers while documenting interactions on multiple systems. - Ability to work a variety of hours based on departmental business needs. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and financial wellness programs. - Educational Assistance Program.
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