• Confirm completion of, and assist with, navigation of study start-up processes, across a site network, for all clinical trials • Protocol assessment to identify barriers and challenges in implementation of the clinical trial including identification of third party vendors • In conjunction with Quality/Integration team, conduct the protocol implementation process with potential or participating sites • Budget and Contract assessment for each clinical trial to identify non-standard items • Supports the building of the clinical trial in the CTMS (clinical conductor) to ensure that the study set up & management captures appropriate study specific processes and non-standard billable items • Work with both internal and external teams to ensure good communication regarding all start-up requirements and serve as escalation point for clients

Role Description The Change Management Specialist will support a large-scale digital transformation initiative focused on improving healthcare delivery through the implementation of information management and technology solutions. The consultant will lead organizational change management activities, including: - Stakeholder engagement - Organizational readiness assessments - Change impact analysis - Risk identification - Communications planning - User adoption strategies Working closely with senior leadership, project teams, and business stakeholders, the resource will: - Develop and execute change management plans - Provide communications coaching - Drive successful adoption of new systems and processes Responsibilities also include: - Designing and delivering training materials - Developing curriculum for workflow and process changes - Supporting standardized clinical transformation initiatives across multiple healthcare organizations - Ensuring effective implementation of Altera Sunrise solutions within clinical environments The successful candidate will play a key role in maximizing stakeholder readiness, minimizing resistance to change, and achieving desired business outcomes throughout the project lifecycle. Qualifications - Valid ProSci ADKAR Change Management Certification (mandatory; proof required) - 10+ years of Organizational Change Management (OCM) experience supporting Information Technology implementations - Experience conducting organizational readiness assessments, stakeholder analysis, risk identification, and change management planning - Experience leading OCM activities in a healthcare environment - 5+ years of experience developing communication strategies and providing coaching to senior leadership - 2+ years of experience performing OCM for implementation of standardized clinical plans across multiple healthcare organizations - 5+ years of experience developing and delivering training materials, curriculum, and adoption programs for workflow and process changes - Experience supporting large, complex organizations, including environments with 1,000+ employees - 2+ years of experience providing change management support for Altera Sunrise suite implementations in a clinical environment - Strong stakeholder engagement, change impact assessment, communications, training, and user adoption expertise - Availability to work remotely from within Canada for the entire contract duration Requirements - Valid ProSci ADKAR Change Management Certification (mandatory; proof required) - 10+ years of Organizational Change Management (OCM) experience supporting Information Technology implementations - Experience conducting organizational readiness assessments, stakeholder analysis, risk identification, and change management planning - Experience leading OCM activities in a healthcare environment - 5+ years of experience developing communication strategies and providing coaching to senior leadership - 2+ years of experience performing OCM for implementation of standardized clinical plans across multiple healthcare organizations - 5+ years of experience developing and delivering training materials, curriculum, and adoption programs for workflow and process changes - Experience supporting large, complex organizations, including environments with 1,000+ employees - 2+ years of experience providing change management support for Altera Sunrise suite implementations in a clinical environment - Strong stakeholder engagement, change impact assessment, communications, training, and user adoption expertise - Availability to work remotely from within Canada for the entire contract duration Company Description

• Lead franchise customers through successful PAR OPS implementations, from planning and configuration through deployment and adoption • Partner with Project Managers and cross-functional teams to deliver projects on time, within scope, and with a high-quality customer experience • Facilitate client meetings, training sessions, and solution reviews while serving as a trusted advisor throughout the implementation lifecycle • Assess customer operational and technical requirements, recommending solutions that support business goals and growth • Configure, test, and validate software solutions to ensure successful rollouts across franchise networks • Proactively identify and resolve project risks, implementation challenges, and customer issues • Drive a seamless transition from implementation to ongoing support through strong documentation, communication, and stakeholder alignment • Contribute to continuous improvement by sharing customer insights, enhancing training resources, and supporting product feedback initiatives • Provide customer support and participate in scheduled after-hours support rotations as needed

• Serve as the primary liaison between CSI and financial institutions during implementations, conversions, system upgrades, and technical service projects. • Lead implementation projects for new conversions, cross-sell opportunities, mergers, and other high-profile customer initiatives. • Configure software solutions and support end-to-end implementation activities either independently or as part of a larger implementation team. • Develop, coordinate, and manage project plans, schedules, deliverables, and resources to ensure successful project execution. • Facilitate project meetings, technical walkthroughs, testing activities, issue resolution, and cross-functional review sessions. • Partner closely with Networking, Operations, Application Support, Engineering, Project Management, and Customer Success teams to ensure timely project delivery. • Gather and document client requirements to support software development, implementations, and conversion efforts. • Support system validation activities, test script development, file specification updates, production support, and test environment management as needed. • Collaborate with CSI leadership and internal stakeholders to ensure customers successfully deploy and utilize CSI solutions. • Participate in weekend and after-hours work when required to support customer implementations and project milestones. • Utilize AI tools such as ChatGPT, Claude, and other emerging technologies to improve efficiency, project delivery, documentation, and customer support.