Role Description We're seeking friendly, professional individuals who enjoy working with people and delivering outstanding service. As a Guest Relations Advisor, you'll play an important role in supporting clients, answering questions, coordinating requests, and helping ensure a positive experience from start to finish. This opportunity is ideal for individuals who enjoy building relationships, solving problems, and providing attentive support while working remotely. - Serve as a primary contact for client questions and service-related requests - Provide helpful information and personalized assistance based on individual needs - Coordinate client communications and ensure timely follow-up - Assist with reservations, confirmations, and experience-related arrangements - Review details to ensure information is complete and accurate - Support clients with updates, modifications, and special requests - Maintain organized records and documentation within company systems - Work closely with team members to help deliver exceptional service experiences - Participate in ongoing training and professional development programs Qualifications - Strong interpersonal and communication abilities - Customer-focused mindset with a passion for helping others - Excellent organizational and time-management skills - Ability to multitask while maintaining attention to detail - Comfortable working with digital tools and online communication platforms - Self-motivated and capable of working independently - Reliable internet access and basic computer proficiency - Must be at least 18 years old - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other countries Benefits - Fully remote position - Flexible scheduling options - Comprehensive onboarding and training - Ongoing mentorship and support - Professional growth opportunities - Performance-based rewards and recognition - Travel-related discounts and exclusive perks - Collaborative and supportive team environment Who Excels in This Role? - Enjoy interacting with and assisting people - Communicate confidently and professionally - Stay organized in fast-paced environments - Take ownership of responsibilities and follow through on commitments - Adapt quickly to changing situations and client needs - Have interests in guest relations, customer experience, hospitality, tourism, travel services, or client support

• Development of strategic initiatives for assigned target accounts and OEMs based in North America aligned with divisional growth strategies • Meet or exceed key account program plan objectives • Development of key program guidelines to grow market share within install base • Coordinate and manage annual pricing programs • Identification of key decision makers within all assigned key accounts and OEMs • Management of capital project solutions from project identification to installation at plant levels • Preparing and presenting proposals and project justifications • Supports designated initiatives identified for each key account including required field visits, demonstrations and technical discussions with plant personnel as needed • Schedule and facilitate quarterly business reviews with key accounts • Maintains detailed knowledge of Nordson products, prices, policies and procedures

• Plans, schedules, executes multilevel sales calls to all levels within organizations, beginning with the Executive level, utilizing consultative selling skills • Identifies and builds relationships within the customer organization, maintaining consistently positive rapport. • Positions TM for current and future sales opportunities at Executive Level. • Protect and secure existing Abbott business in the largest billing TM accounts • Negotiate, implement and maintain reagent contracts and have the ability to communicate basic through advanced product features/benefits and clinical utility with appropriate use of literature and proof sources. • Demonstrate and discuss key benefits of Alinity s. • Increase market share and sales in the multi-state geographic area. • Coordinate internal TM resources to meet customer needs and grow their business. • Consult on systems implementation, workflow, and troubleshoot strategies

Role Description Manages strategic relationships with existing and potential key consumer accounts — including retailers, distributors, and online platforms — to drive profitable, achieve sales targets and strengthen customer relationships. Develops strategic plans to grow account revenue and market share. Coordinates cross-functional teams to deliver tailored customer programs, promotions, and product launches that support business objectives and enhance the consumer experience. - Develops and maintains strong, trust-based relationships with key consumer accounts across traditional trade, modern retail, and online channels, ensuring long-term customer satisfaction and business growth. - Achieves sales, revenue, and profitability targets for assigned accounts or channel portfolios. - Negotiates contracts and terms of agreements to maximize profitability while maintaining customer satisfaction. - Maintains an in-depth understanding of the customer strategy and defines an account strategy that drives profitable high growth opportunities for Signify. - Responsible for developing and executing a Strategic Account Management vision/plan to enable profitable growth of Signify business with the account. - Establishes and nurtures professional relationships with key stakeholders in assigned accounts to position Signify as a trusted partner. - Defines and leads actions in the accounts, aligning support across cross-functional Signify teams. - Collaborates with product development and marketing teams to tailor offerings and drives continuous improvement initiatives. - Drives continuous improvement initiatives within accounts by gathering client feedback and implementing solutions. - Monitors performance, competition, market trends, tracking and analyzing sales performance, including sales metrics, customer satisfaction, and other relevant KPIs. - Takes ownership of continuous learning and development, staying current on emerging consumer trends, digital commerce tools, and sales excellence practices. - Leads or contributes to category management discussions to position Signify as a preferred partner and innovation leader at point of sale. - Unlocks new business opportunities by building and leveraging a solid network of contacts within the consumer market. - Effectively manages complex dynamics within the cross-functional customer team & Signify partners. - Develops and executes locally the global account strategy and agreements reached between Signify and customer at international level. Qualifications - Bachelor's degree in Business Administration, Sales, Marketing, or a related field is required. - Minimum 5 years of experience in key account management or sales roles within the consumer sector. - Professional experience developing thriving, long-term relationships within the consumer channel. - No specific licenses required; however, certifications in Strategic Account Management or Sales Management are advantageous. Benefits - Encouragement and support for career growth. - Coaching and mentoring opportunities. - A diverse and inclusive workplace that fosters creativity and innovation. - A global workforce present in 70+ countries. - A commitment to creating an inclusive environment where every voice is heard and valued.