American Addiction Centers logo
American Addiction Centers

Leading nationwide provider of substance use treatment offering a full continuum of care. #FreedomFromAddiction

PRN PACT Representative I

Business Development RepBusiness Development RepPart TimeRemoteMid LevelTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$22 - $33 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

PRN PACT Representative I

American Addiction Centers

Role Description The role involves linking the patient experience between PACT and the practice site, utilizing resources and critical thinking skills to assist inbound callers, and making outbound calls when necessary. - Recognizes complex problems and escalates for resolution when needed. - Performs basic technical troubleshooting for online applications, systems, or access. - Schedules patient appointments and coordinates cancellations, reschedules, and additions. - Obtains and verifies demographic and insurance information, ensuring accuracy. - Completes essential forms and updates medical records with patient information. - Identifies emergent calls and follows procedures for immediate transfer to Registered Nurse for triaging. - Routes patients for triage, scheduling, rescheduling, and canceling appointments. - Submits medication refill requests for evaluation and pages providers as appropriate. - Provides customer service per established departmental standards. - Assists with organizational marketing efforts and maintains documentation. - Performs additional duties based on department needs. - Maintains knowledge and efficient utilization of all information systems utilized by the department. Qualifications - High School Graduate Requirements - Typically requires 0 - 1 year experience in a call center, healthcare, or other applicable customer service-related area. - Knowledge of customer service and ability to work with a variety of patients and situations. - Basic knowledge of medical terminology is helpful but not required. - Basic understanding of computers and desktop software packages. - Ability to work in a fast-paced environment, handling a variety of customer/patient needs. - Basic multitasking and problem-solving skills, as well as organization and prioritization skills. - Ability to use/manage a multiple-line telephone system. - Demonstrated ability for analysis, logical thinking, accuracy, and concern for detail. - Strong verbal communication skills and ability to interact with a diverse customer population. - Ability to provide excellent customer service and follow up. - Ability to communicate with customers/patients while researching and documenting interactions on multiple systems. - Ability to work a variety of hours based on departmental business needs. Benefits - Base compensation based on qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on-call, and more based on job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

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