• Leading team efforts on department specific collection within a payor • Assists staff with resolving department specific issues • Identifies and resolves department and payor trends • Assists staff with daily operational problems or backlog • Assists manager or supervisor with special projects • Identifies trends with department/payor • Motivates staff/promotes team effort and department goals

• Orchestrate onboarding of international laboratories, including contract support, training, workflow design, documentation, and operational setup. • Adapt workflows to regional requirements while maintaining alignment with global standards. • Own and maintain customer master data in CRM (SFDC), ensuring accurate account information, activity tracking, and inquiry management. • Serve as the primary operational liaison across commercial, medical, regulatory, quality, and market access teams. • Partner cross-functionally to develop plans, insights, and materials for strategic execution. • Provide demand forecasts to manufacturing and supply chain to support production planning. • Coordinate with manufacturing, supply chain, and quality to manage reagent distribution, including pricing and INCO term alignment. • Manage day-to-day communication and issue resolution with international distributors. • Partner with Technical Support to identify and prioritize system and workflow enhancements. • Build and maintain strong relationships with international partners and internal stakeholders. • Capture customer feedback and escalate insights to inform operational and product enhancements. • Deliver regular reporting on site performance, forecasts, and account health to senior leadership. • Identify risks, inefficiencies, and opportunities to improve scalability and execution.

• Own and lead the operational function, including inventory strategy, supply planning, purchasing, logistics, warehousing (3PL), and fulfillment across Retail, DTC, and Amazon • Develop and execute a scalable operations strategy, translating business objectives into infrastructure, processes, and capabilities that support growth and efficiency • Drive end-to-end inventory planning and management, optimizing service levels and working capital through forecasting, production planning, and cross-functional alignment with Sales, Growth, and Finance • Lead the S&OP process, ensuring rigorous monthly planning, alignment, and communication across key stakeholders • Oversee the full logistics and fulfillment network, including inbound and outbound transportation (small parcel, LTL, FTL, international) and 3PL partnerships, ensuring best-in-class service, cost efficiency, and SLA performance • Own vendor and partner management across manufacturers, freight providers, and 3PLs, including sourcing, negotiation, and ongoing performance optimization • Build and scale operational processes, SOPs, and systems to support accuracy, efficiency, and long-term scalability, including leadership across ERP platforms (e.g., Cin7) and future system implementations • Establish and lead operational performance management, including KPI definition, reporting, and analysis (e.g., Inbound Accuracy, and On-Time In-Full), driving data-informed decision-making and continuous improvement • Oversee inventory accuracy and health, including Inventory on Hand, slow-moving and obsolete inventory, and revenue recovery through retail compliance and chargeback management • Optimize the Order-to-Cash lifecycle in partnership with Finance & Accounting Team to improve service levels, cash flow, and customer experience • Ensure operational readiness and successful onboarding of new retail partners, including EDI integration, testing, and shipping & compliance requirements • Own and manage the operations budget, including logistics, fulfillment, and inventory-related costs, with accountability for cost efficiency and performance against targets • Lead monthly, quarterly, reviews as the functional owner of supply chain and operational performance - including ownership of the Operations function within the company Annual Operating Plan • Build, lead, and develop a high-performing operations team, establishing clear goals, accountability, and career development pathways

• Leads the design, documentation, standardization, and continuous improvement of customer care and contractual service processes across global operations, ensuring consistency and audit compliance. • Drives process reengineering, simplification, and automation initiatives, including identification and deployment of RPA opportunities and workflow improvements within CCC environments. • Manages planning, execution, and governance of New Service Introductions (NSI) and service transition programs for CCC, ensuring delivery within scope, timeline, and cost. • Acts as Subject Matter Expert (SME) for customer care processes and tools, supporting global initiatives, business transitions, and service enablement activities. • Collaborates with stakeholders to design and deploy remote service capabilities and support contractual service growth initiatives. • Analyzes business performance, identifies root causes and improvement opportunities, and translates insights into actionable process enhancements and operational strategies. • Develops and manages project plans, including scope, milestones, risks, dependencies, and resource allocation, ensuring effective stakeholder alignment and communication. • Defines business requirements, creates process maps, and ensures effective integration of tools and systems into optimized workflows. • Establishes and monitors process performance metrics, dashboards, and reporting frameworks to demonstrate value and drive continuous improvement. • Communicates process changes, leads training initiatives, and ensures readiness of operations for new services, tools, or process deployments. • Builds strong cross-functional relationships and may provide mentoring and guidance to junior team members to strengthen process engineering capabilities.