• Own and lead the operational function, including inventory strategy, supply planning, purchasing, logistics, warehousing (3PL), and fulfillment across Retail, DTC, and Amazon • Develop and execute a scalable operations strategy, translating business objectives into infrastructure, processes, and capabilities that support growth and efficiency • Drive end-to-end inventory planning and management, optimizing service levels and working capital through forecasting, production planning, and cross-functional alignment with Sales, Growth, and Finance • Lead the S&OP process, ensuring rigorous monthly planning, alignment, and communication across key stakeholders • Oversee the full logistics and fulfillment network, including inbound and outbound transportation (small parcel, LTL, FTL, international) and 3PL partnerships, ensuring best-in-class service, cost efficiency, and SLA performance • Own vendor and partner management across manufacturers, freight providers, and 3PLs, including sourcing, negotiation, and ongoing performance optimization • Build and scale operational processes, SOPs, and systems to support accuracy, efficiency, and long-term scalability, including leadership across ERP platforms (e.g., Cin7) and future system implementations • Establish and lead operational performance management, including KPI definition, reporting, and analysis (e.g., Inbound Accuracy, and On-Time In-Full), driving data-informed decision-making and continuous improvement • Oversee inventory accuracy and health, including Inventory on Hand, slow-moving and obsolete inventory, and revenue recovery through retail compliance and chargeback management • Optimize the Order-to-Cash lifecycle in partnership with Finance & Accounting Team to improve service levels, cash flow, and customer experience • Ensure operational readiness and successful onboarding of new retail partners, including EDI integration, testing, and shipping & compliance requirements • Own and manage the operations budget, including logistics, fulfillment, and inventory-related costs, with accountability for cost efficiency and performance against targets • Lead monthly, quarterly, reviews as the functional owner of supply chain and operational performance - including ownership of the Operations function within the company Annual Operating Plan • Build, lead, and develop a high-performing operations team, establishing clear goals, accountability, and career development pathways

• Leads the design, documentation, standardization, and continuous improvement of customer care and contractual service processes across global operations, ensuring consistency and audit compliance. • Drives process reengineering, simplification, and automation initiatives, including identification and deployment of RPA opportunities and workflow improvements within CCC environments. • Manages planning, execution, and governance of New Service Introductions (NSI) and service transition programs for CCC, ensuring delivery within scope, timeline, and cost. • Acts as Subject Matter Expert (SME) for customer care processes and tools, supporting global initiatives, business transitions, and service enablement activities. • Collaborates with stakeholders to design and deploy remote service capabilities and support contractual service growth initiatives. • Analyzes business performance, identifies root causes and improvement opportunities, and translates insights into actionable process enhancements and operational strategies. • Develops and manages project plans, including scope, milestones, risks, dependencies, and resource allocation, ensuring effective stakeholder alignment and communication. • Defines business requirements, creates process maps, and ensures effective integration of tools and systems into optimized workflows. • Establishes and monitors process performance metrics, dashboards, and reporting frameworks to demonstrate value and drive continuous improvement. • Communicates process changes, leads training initiatives, and ensures readiness of operations for new services, tools, or process deployments. • Builds strong cross-functional relationships and may provide mentoring and guidance to junior team members to strengthen process engineering capabilities.

• Execute Team Rubicon’s strategy to enhance our ability to respond rapidly and locally to disasters. • Develop and maintain relationships with disaster assistance organizations at the state, county, and city levels. • Support program delivery of the leadership lifecycle including recruitment, onboarding, and development of Greyshirt volunteer leaders. • Purchasing and expenses according to the Branch budget plan and approving events in the system. • As needed, provide emergency operations center (EOC) support, and disaster response coordination across relevant agencies. • Provide direct support in coordinating response activities with local, state, federal, and non-governmental agencies. • Assist in developing and implementing disaster response strategies, ensuring resources are deployed efficiently. • Facilitate communication between field operations, the emergency operations center (EOC), and external stakeholders.

• Lead and develop a team of Telecom Engineers and Specialists. • Establish operational priorities, workload management, and resource planning. • Provide mentorship, coaching, technical guidance, and career development opportunities. • Manage team performance, objectives, and professional growth plans. • Foster a culture of accountability, collaboration, customer service, and operational excellence. • Oversee operational support for telecommunications infrastructure, including: Ribbon SBC platforms, Oracle SBC platforms, AudioCodes media gateways and SBCs, SIP trunks and carrier interconnections, Legacy PSTN, TDM, and E911 interfaces. • Ensure platform availability, reliability, performance, and security. • Coordinate software upgrades, hardware refreshes, lifecycle management, and vendor support activities. • Provide operational leadership for telecommunications services supporting NG9-1-1 environments. • Support integration with: Emergency Services IP Networks (ESInet), Next Generation Core Services (NGCS), Call Handling Equipment (CHE), Carrier and OSP interconnections. • Participate in interoperability testing, customer migrations, and production cutovers. • Serve as the escalation point for complex telecom incidents and service outages. • Lead root cause analysis efforts and corrective action planning. • Oversee implementation of production changes, upgrades, and maintenance activities. • Ensure adherence to change management processes, operational procedures, and service-level commitments. • Participate in on-call escalation activities when required. • Act as a technical liaison between customers, carriers, vendors, and internal teams. • Support customer escalations, operational reviews, and service improvement initiatives. • Assist with technical reviews, project planning, and deployment activities. • Develop and maintain operational standards, documentation, and best practices.