HP France

• Demonstrates a deep understanding of the organization’s products and services while explaining product features and benefits to potential customers. • Offers technical expertise and support to the account managers in identifying potential clients, nurturing leads, and driving revenue growth. • Establishes a professional and consultative relationship with clients by gaining a thorough understanding of their unique business needs within their industry. • Creates and presents customized solutions or proposals that address the client's needs and demonstrate the alignment of the organization’s offerings with the client’s business objectives. • Manages sales pipelines by tracking leads, opportunities, and sales prospects through various stages of the sales process and identifies improvement areas. • Utilizes various sales and marketing techniques to identify and engage with potential clients and helps in tailoring sales pitches and solutions. • Develops and executes strategies to retain and nurture existing clients leading to recurring revenue and referrals. • Focuses on growing contractual renewals, especially for mid-sized accounts with varying levels of complexity, to achieve higher total contract-value renewals while retaining and expanding existing client relationships. • Guides junior team members in sales techniques and methodologies, such as consultative selling, relationship building, objection handling, and closing deals. • Participates in ongoing sales training programs to improve skills and knowledge in areas such as negotiation, objection handling, and industry-specific expertise.

• Leads the design, documentation, standardization, and continuous improvement of customer care and contractual service processes across global operations, ensuring consistency and audit compliance. • Drives process reengineering, simplification, and automation initiatives, including identification and deployment of RPA opportunities and workflow improvements within CCC environments. • Manages planning, execution, and governance of New Service Introductions (NSI) and service transition programs for CCC, ensuring delivery within scope, timeline, and cost. • Acts as Subject Matter Expert (SME) for customer care processes and tools, supporting global initiatives, business transitions, and service enablement activities. • Collaborates with stakeholders to design and deploy remote service capabilities and support contractual service growth initiatives. • Analyzes business performance, identifies root causes and improvement opportunities, and translates insights into actionable process enhancements and operational strategies. • Develops and manages project plans, including scope, milestones, risks, dependencies, and resource allocation, ensuring effective stakeholder alignment and communication. • Defines business requirements, creates process maps, and ensures effective integration of tools and systems into optimized workflows. • Establishes and monitors process performance metrics, dashboards, and reporting frameworks to demonstrate value and drive continuous improvement. • Communicates process changes, leads training initiatives, and ensures readiness of operations for new services, tools, or process deployments. • Builds strong cross-functional relationships and may provide mentoring and guidance to junior team members to strengthen process engineering capabilities.

• Treat the North Central region as your own business — understanding where revenue is coming from, where it’s at risk, and where the next wave of growth will be driven. • Maintain a rigorous pulse on Voice of Customer (VOC) across the region. • Translate VOC and field intelligence into structured feedback loops with HP’s Product, Marketing, and Strategy teams. • Build and manage a forward-looking pipeline that reflects sustainable growth for the region. • Own regional forecasting with the discipline and accuracy of a business owner. • Act as the dedicated software overlay specialist aligned to HP PC and device Account Executives. • Build strong relationships with HP’s PC sellers, District Sales Managers, and channel partners. • Serve as the field expert for HP’s Workforce Experience Platform (WXP). • Develop customized business value proposals and TCO/ROI assessments. • Manage a regional software pipeline across North Central, maintaining accurate forecasts in Salesforce.

• Develops and executes account business plans including transactional and strategic initiatives to grow the organization’s business. • Builds strong professional working relationships with clients maintaining a high level of customer loyalty and developing a deep understanding of clients’ needs. • Utilizes consultative-selling techniques to identify and advance growth opportunities within existing accounts and align the organization’s capabilities to client business and IT priorities. • Anticipates client needs and facilitates solution development in collaboration with cross-functional teams and industry experts. • Leads contract negotiations, pricing discussions, and contract renewals to ensure favorable terms for both the client and the organization. • Builds and maintains sales pipeline activity while achieving and/or exceeding revenue and margin quotas using margin management techniques. • Provides feedback to internal teams based on client interactions to improve products, services, and processes. • Prepares regular reports and presentations for both internal stakeholders and the client to share regular updates on deliverables, roadblocks, etc. • Seeks opportunities to enhance the overall account management process and contribute to best practices within the account management team.

• Manage a defined portfolio of partners, serving as the primary contact for service delivery matters • Establish regular engagement cadence, including virtual business reviews (QBRs) and operational checkpoints • Develop strong relationships with partner stakeholders across operational and leadership levels • Analyze partner performance and business trends to inform engagement strategies • Ensure partners meet HP service delivery standards, SLAs, and compliance requirements • Support resolution of service delivery issues and escalations • Guide partners in transitioning toward proactive and predictive service delivery models • Enable partners on HP service delivery programs, tools, and platforms • Promote adoption of HP services, including telemetry-based solutions and service offerings • Collaborate with HP sales, channel, supply chain, and technical teams to support partner success • Track and manage key performance indicators, including customer and partner satisfaction

• Responsible for selling HP’s Personal Systems products, services and solutions • Manage territory of named accounts independent of direct supervision • Develop and execute strategic account plans • Build and maintain strong professional relationships with clients • Analyze market trends and provide insights to senior management • Engage with partners to improve win rates and achieve sales metrics • Mentor junior account managers for growth within the organization

• Independently handle and resolve complex technical issues related to both hardware and software. • Provide expert-level support through various channels, including incoming customer contacts and proactive notification systems. • Respond to service, product, technical, and customer-relations questions, covering features, specifications, repairs, and support for both current and discontinued products. • Address customer inquiries based on their entitlement, from warranty issues to mission-critical support. • Proactively assist customers in avoiding or mitigating potential problems, ensuring a high level of customer satisfaction. • Accurately document all case details and resolutions in Service NOW. • Ensure cases are updated regularly with relevant information to maintain clear communication with customers and internal teams. • Share issues, resolutions, and innovative ideas with the team to foster a collaborative and knowledgeable work environment. • Participate in team meetings and contribute to continuous improvement initiatives.

• Independently handle and resolve complex technical issues related to both hardware and software. • Provide expert-level support through various channels, including incoming customer contacts and proactive notification systems. • Respond to service, product, technical, and customer-relations questions, covering features, specifications, repairs, and support for both current and discontinued products. • Address customer inquiries based on their entitlement, from warranty issues to mission-critical support. • Proactively assist customers in avoiding or mitigating potential problems, ensuring a high level of customer satisfaction. • Accurately document all case details and resolutions in Service NOW. • Ensure cases are updated regularly with relevant information to maintain clear communication with customers and internal teams. • Share issues, resolutions, and innovative ideas with the team to foster a collaborative and knowledgeable work environment. • Participate in team meetings and contribute to continuous improvement initiatives.

• Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures. • Defines the scope of work of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers. • Provides services across standard, specialized, or complex systems, and may take on roles involving project leadership, management, sponsorship, or participation. • Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse technical systems and processes. • Collaborates with cross-functional teams to identify and implement process improvements and policy development, also actively engaging in their design and implementation. • Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation. • Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints. • Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy. • Performs talent management responsibilities including recruitment, performance management, coaching and career development.

• Provide best in class Engineering remote support diagnoses for external and internal customers. • Create and maintain effective customer relationships to ensure customer satisfaction • Implement technical solutions in accordance with technical design • Remote resolve technical issues from end user’s contacts and proactive notification systems • Trigger onsite interaction if the issue cannot be fixed remotely • Integrate technical knowledge and business understanding to create solutions for customer