HP France

• Manage a defined portfolio of partners, serving as the primary contact for service delivery matters • Establish regular engagement cadence, including virtual business reviews (QBRs) and operational checkpoints • Develop strong relationships with partner stakeholders across operational and leadership levels • Analyze partner performance and business trends to inform engagement strategies • Ensure partners meet HP service delivery standards, SLAs, and compliance requirements • Support resolution of service delivery issues and escalations • Guide partners in transitioning toward proactive and predictive service delivery models • Enable partners on HP service delivery programs, tools, and platforms • Promote adoption of HP services, including telemetry-based solutions and service offerings • Collaborate with HP sales, channel, supply chain, and technical teams to support partner success • Track and manage key performance indicators, including customer and partner satisfaction

• Responsible for selling HP’s Personal Systems products, services and solutions • Manage territory of named accounts independent of direct supervision • Develop and execute strategic account plans • Build and maintain strong professional relationships with clients • Analyze market trends and provide insights to senior management • Engage with partners to improve win rates and achieve sales metrics • Mentor junior account managers for growth within the organization

• Independently handle and resolve complex technical issues related to both hardware and software. • Provide expert-level support through various channels, including incoming customer contacts and proactive notification systems. • Respond to service, product, technical, and customer-relations questions, covering features, specifications, repairs, and support for both current and discontinued products. • Address customer inquiries based on their entitlement, from warranty issues to mission-critical support. • Proactively assist customers in avoiding or mitigating potential problems, ensuring a high level of customer satisfaction. • Accurately document all case details and resolutions in Service NOW. • Ensure cases are updated regularly with relevant information to maintain clear communication with customers and internal teams. • Share issues, resolutions, and innovative ideas with the team to foster a collaborative and knowledgeable work environment. • Participate in team meetings and contribute to continuous improvement initiatives.

• Independently handle and resolve complex technical issues related to both hardware and software. • Provide expert-level support through various channels, including incoming customer contacts and proactive notification systems. • Respond to service, product, technical, and customer-relations questions, covering features, specifications, repairs, and support for both current and discontinued products. • Address customer inquiries based on their entitlement, from warranty issues to mission-critical support. • Proactively assist customers in avoiding or mitigating potential problems, ensuring a high level of customer satisfaction. • Accurately document all case details and resolutions in Service NOW. • Ensure cases are updated regularly with relevant information to maintain clear communication with customers and internal teams. • Share issues, resolutions, and innovative ideas with the team to foster a collaborative and knowledgeable work environment. • Participate in team meetings and contribute to continuous improvement initiatives.

• Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures. • Defines the scope of work of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers. • Provides services across standard, specialized, or complex systems, and may take on roles involving project leadership, management, sponsorship, or participation. • Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse technical systems and processes. • Collaborates with cross-functional teams to identify and implement process improvements and policy development, also actively engaging in their design and implementation. • Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation. • Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints. • Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy. • Performs talent management responsibilities including recruitment, performance management, coaching and career development.

• Provide best in class Engineering remote support diagnoses for external and internal customers. • Create and maintain effective customer relationships to ensure customer satisfaction • Implement technical solutions in accordance with technical design • Remote resolve technical issues from end user’s contacts and proactive notification systems • Trigger onsite interaction if the issue cannot be fixed remotely • Integrate technical knowledge and business understanding to create solutions for customer

• Perform assessments of internal controls, trade compliance procedures, and operational practices by examining documentation, data evidence, reports, and records under moderate supervision. • Verify alignment between documented procedures, internal policies, and actual business practices, ensuring consistency with relevant trade controls and regulatory requirements. • Prepare assessment workpapers by documenting test steps, data analyses, evidence, and findings in accordance with Compliance Assurance methodologies. • Evaluate the adequacy, design, and operational effectiveness of internal controls using structured questionnaires, walkthroughs, interviews, and data testing. • Draft clear, factual, and well‑supported assessment findings and contribute to the preparation of the final assessment report. • Participate in discussions with auditees, SMEs, and business stakeholders to review results, clarify observations, and ensure alignment on remediation expectations. • Monitor and follow up on corrective actions to confirm closure and verify control improvements. • Provide guidance to business units and global functions on trade compliance requirements, expectations, and control improvements. • Support the rollout of trade compliance policies, processes, strategies, and training across organizations to help mitigate regulatory risk. • Maintain organized, accurate, and audit‑ready compliance records, ensuring adherence to HP’s documentation expectations.

• Directs strategic account planning to identify, forecast, and mitigate risks and align functional strategies with the organization’s goals. • Develops short-term and long-term plans to achieve market growth, revenue, and operating profit goals. • Collaborates with pricing teams to establish competitive pricing strategies based on insights from sales data and market trends. • Acts as a trusted advisor to customer stakeholders at the leadership level and aligns the organization’s offering with their business strategies and goals. • Defines and tracks key performance indicators (KPIs) and prepares regular sales reports for senior leadership and stakeholders to measure the success of the sales efforts. • Develops and manages the sales department budget, including expenses related to personnel, marketing, technology, and other resources. • Improves the accuracy of sales forecasting by implementing advanced data analytics, predictive modeling, and CRM tools. • Recruits, hires, and onboards sales professionals at various levels and provides coaching, training, and mentorship to enhance their skills and capabilities. • Ensures that the sales team adheres to all legal and ethical standards, including data protection regulations, industry compliance, and corporate governance.

• Demonstrates an advanced level of subject matter expertise and employs consultative-selling techniques to identify and advance opportunities. • Coordinates and owns account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and effectively selling the organization’s offerings. • Identifies complex customer requirements, maps them with the organization’s capabilities, and chooses the most suitable direct/indirect supply chain options. • Builds strong professional relationships with high-level clients, gains a deep understanding of their unique business needs, and aligns the organization's solutions accordingly. • Develops and executes sales strategies, territory account plans, and market penetration strategies to drive significant revenue growth and expand market share. • Analyzes and interprets key performance indicators (KPIs) and market trends to provide strategic insights and recommendations to senior management for optimizing sales performance. • Engages strategically with partners to improve win rates on selective deals and consistently achieves and manages quarterly, half-yearly, and yearly sales quotas. • Leads contract negotiations with major clients, overseeing contract terms and renewals with a proactive approach to ensure profitable deals and lasting positive relationships. • Manages the sales pipeline, enters, and updates opportunities in the pipeline tool, and implements pipeline management practices. • Conducts regular strategic business reviews with key clients, assessing their long-term goals, gathering feedback, and proactively identifying areas for improvement.