• Improve our ways of working, processes and documentation. • Consolidate and standardise delivery across the product portfolio. • Build repeatable frameworks and workflows that scale. • Design and deliver scalable implementation paths across all products. • Develop a client-centric approach that leverages AI and automation to improve the client experience and shorten time to value in a measurable, demonstrable way. • Support large product migration projects and delivery of BAU as required. • Manage multiple concurrent onboarding projects across a range of technical products, ensuring delivery within agreed timescales. • Create comprehensive project plans and proactively monitor progress throughout the project lifecycle. • Review & digest handovers from sale, ensuring all project requirements, scope and client expectations are clearly defined before implementation begins. • Provide regular project updates to both internal and external stakeholders, ensuring clear communication of progress and expectations. • Deliver projects on time, within budget and to the highest quality standards (TTV & CSAT). • Engage with client stakeholders throughout the onboarding process, ensuring accountability for tasks, milestones and deliverables. • Produce status reports covering project milestones, deliverables, dependencies, risks and issues, escalating concerns where appropriate. • Build and maintain strong client relationships throughout the implementation phase. • Facilitate and lead project meetings, workshops, training sessions and stakeholder reviews. • Conduct quality assurance checks on all project deliverables prior to completion. • Evaluate project outcomes and identify opportunities for continuous improvement. • Work closely with Support and Client Success teams to enhance the overall client experience. • Contribute to the development and maintenance of Standard Operating Procedures (SOPs), knowledge base articles and training materials across all technical products. • Gather, report and respond constructively to client feedback, ensuring concerns are addressed effectively. • Manage client objections professionally, following established escalation procedures and maintaining ownership of all client communications. • Identify and communicate opportunities for upselling and cross-selling additional services throughout the onboarding journey.

• Serves as main of contact both internally and externally for Onboarding strategic planning, client relationship and definition of client requirements for all Businessolver service offerings • Leads discovery sessions that result in detailed business requirements for clients • Serves as the subject matter expert for clients and Businessolver as it relates to our delivery model and application of those requirements to both new project implementations and ongoing support/delivery • Assesses and mitigates risk with scope of project discovery • Effectively communicates project expectations and progress to our clients, team members, and executive team in a timely and clear manner during discovery • Actively participates in business development and increases revenue opportunities • Demonstrated initiative and drive within a fast-paced environment is required • May perform other duties as assigned

• Responsible for participating in all raw materials review and validation • Responsible for ensuring system configuration is completed in accordance to requirements documentation • Support and follow key work process flows for Annual Enrollment, New Services Implementation as well as Acquisitions and Divestitures system build requirements • Complete self-QA on all system build work • Establish and follow global process documentation and report any discrepancies in documentation • Daily touch-base with necessary internal partners associated with current projects or tasks • Accurately maintain capacity and productivity measurements through utilization of task updates • Review open tasks daily; prioritize work and escalate when appropriate • Address any escalated or global issues related to system build for clients • Active participation in training sessions related to new system functionality and processes

Role Description We're looking for an Implementation Tech Lead to own the technical delivery of new client onboarding from end to end. You'll lead data migrations, platform configurations, and go-live execution for new cooperatives joining the Blossom platform while building the systems and standards that make every future implementation faster and smoother. This is a high-impact role for someone who's equally comfortable writing migration scripts and leading a cross-functional kickoff call. What You'll Do - Own the full technical lifecycle of client implementations: discovery, data migration, platform configuration, testing, and go-live. - Design and execute data migration strategies for core banking and digital banking systems, ensuring data integrity and clean launches. - Build and maintain standardized implementation playbooks, tools, and automation to reduce delivery timelines. - Serve as the primary technical point of contact for clients during onboarding, translating business requirements into technical solutions. - Lead and mentor the implementation engineering team, setting technical standards and best practices. - Coordinate across Engineering, Product, DevOps, Customer Success, and Operations to ensure seamless handoffs and on-time delivery. - Proactively identify and mitigate technical risks before they reach production. - Drive continuous improvement of implementation processes, tooling, and documentation. Qualifications - 5+ years of experience in technical implementation, solutions engineering, or integration roles ideally in fintech, banking software, or SaaS platforms. - Proven track record leading complex data migrations (ETL pipelines, validation frameworks, reconciliation processes). - Strong hands-on technical skills: SQL, Python or similar scripting, REST/SOAP APIs, and cloud infrastructure basics. - Experience in a tech lead or senior individual contributor role with cross-functional coordination responsibilities. - Comfortable owning client-facing technical conversations; able to explain complex topics clearly to both technical and non-technical audiences. - Ability to manage multiple concurrent implementations without losing quality or visibility. - Familiarity with core banking systems, digital banking platforms, or cooperative/credit union operations is a strong plus. Nice to Have - Background in cooperative or credit union environments. - Experience building implementation frameworks or onboarding automation from scratch. - Exposure to DevOps practices (CI/CD, containerization, deployment pipelines). - Bilingual (English/Spanish). Benefits - 100% Remote Work - Mentorship from experienced product and banking professionals - Multicultural collaboration with teams in Colombia and the U.S. - Real exposure to the American financial market - Growth path into senior product or leadership roles as the product scales