Modern work management platform
Senior Software Engineer II – AI Engineering
Location
United States
Posted
1 day ago
Salary
$175K - $245K / year
Seniority
Senior
Job Description
Senior Software Engineer II – AI Engineering
Smartsheet
• Design and build production-grade LLM-powered agents and workflows within Smartsheet, including architecture decisions on system design, data pipelines, and deployment strategies • Develop and optimize prompts, RAG pipelines, and agent reasoning patterns; build evaluation frameworks to measure accuracy, hallucination rates, and performance across model versions • Implement and manage end-to-end AI systems on cloud infrastructure (AWS, GCP, or Azure), including monitoring, optimization, and incident response • Collaborate with Engineering, Product, and cross-functional teams to translate business requirements into technical AI solutions that drive real impact • Mentor and guide other engineers on applied ML best practices, modern AI development patterns, and production considerations • Establish best practices and standards for AI development, model governance, and responsible AI within the organization • Stay current with the rapidly evolving AI/LLM landscape and evaluate emerging tools, frameworks, and techniques for Smartsheet's needs
Job Requirements
- 8+ years of software engineering experience, with at least 2 years working directly with LLMs in production
- Deep, hands-on experience with prompt engineering and context engineering, you understand how model behavior changes with framing, structure, and input design
- Strong working knowledge of RAG architectures: chunking strategies, embedding models, retrieval evaluation, and failure diagnosis
- Experience building or extending LLM evaluation frameworks, you have designed scorers, worked with golden datasets, and thought carefully about what good looks like
- Fluency in agent system design, you don't need to own the architecture, but you can engage as a peer on architectural tradeoffs that affect quality
- Strong Python skills; comfortable working in data-heavy environments (Databricks, Delta tables, or equivalent)
- Ability to communicate complex quality findings (written and verbal) to both technical and non-technical stakeholders, you can explain what’s broke, why it matters, and what needs to happen next without losing the room
- Strong cross-functional judgment, you know when to escalate, when to resolve independently, and how to build credibility across engineering, product, and AI platform teams
- A bias for clarity in ambiguous situations, when failure modes are murky and trade-offs are real, you bring structure and a clear point of view rather than waiting for consensus
- Legally eligible to work in the U.S. on an ongoing basis
- BS or MS in Computer Science, a related field, or equivalent industry experience
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
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• Rapidly prototype applications using AI-assisted coding tools • Build and iterate on LLM-powered applications and workflows • Use tools like Cursor, Claude Code, GitHub Copilot, Windsurf, Replit AI, etc. • Design and integrate MCP servers, APIs, and AI agents • Develop lightweight full-stack applications using modern frameworks • Experiment with prompts, workflows, and AI orchestration patterns • Collaborate with product and UX teams to turn ideas into demos quickly • Optimize developer productivity through automation and AI tooling • Stay current with emerging AI engineering trends and frameworks
Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission As an AI Engineer, you will help build and scale AI-powered products that directly improve how our customers interact with our platform and how our teams operate. You’ll join our AI Research & Development team focused on creating intelligent systems where AI is core to the experience — including customer onboarding and due diligence, risk and fraud monitoring, pricing and customer lifetime value optimisation, customer support automation, and AI-assisted software development. You’ll work across machine learning, generative AI, data, and software engineering to design, build, and productionise AI solutions that are reliable, scalable, measurable, and impactful. This role requires a strong engineering mindset, the ability to translate business problems into AI solutions, and the curiosity to explore how emerging AI capabilities can create real value. As a Senior AI Engineer at Teya, you will be expected to: - Design, develop, and deploy AI-powered features and services that solve real customer and business challenges. - Build and integrate AI systems using modern approaches including LLMs, generative AI, machine learning models, retrieval-augmented generation (RAG), agents, and automation workflows. - Work closely with product managers, engineers, data scientists, and domain experts to identify opportunities where AI can improve outcomes. - Develop production-grade AI solutions with strong focus on quality, scalability, observability, security, and responsible AI practices. - Evaluate AI models and solutions through experimentation, benchmarking, and continuous improvement. - Build data pipelines, model integrations, APIs, and services that enable AI capabilities across products. - Improve AI reliability through techniques such as prompt engineering, model evaluation, monitoring, guardrails, and feedback loops. - Contribute to AI engineering standards, best practices, and reusable frameworks across teams. - Stay current with developments in AI and identify opportunities to apply new technologies effectively. Requirements: - Strong software engineering experience with proficiency in one or more programming languages such as Python and Java - Experience building and deploying production software systems. - Hands-on experience developing AI/ML-powered applications or integrating AI models into products. - Understanding of modern AI concepts including: - Large Language Models (LLMs) - Generative AI applications - Prompt engineering - Model evaluation and optimisation - Embeddings and vector search - Retrieval-Augmented Generation (RAG) - AI agents and workflow automation - Experience working with AI/ML tooling and frameworks such as OpenAI APIs, LangChain, LlamaIndex, Hugging Face, TensorFlow, PyTorch, or similar. - Experience working with cloud platforms and modern engineering practices (CI/CD, APIs, monitoring, infrastructure as code). - Strong understanding of software engineering principles including testing, maintainability, scalability, and system design. - Ability to communicate technical concepts clearly to both technical and non-technical audiences. Nice to have: - Experience building AI solutions in regulated industries such as payments, fintech, banking, risk, compliance, or fraud prevention. - Experience with AI use cases such as: - Document intelligence and extraction - Customer support automation - Fraud detection and anomaly detection - Decisioning systems - Personalisation and recommendation systems - Developer productivity tools - Experience designing AI platforms, reusable AI infrastructure, or internal AI tooling. - Knowledge of ML operations (MLOps), model lifecycle management, monitoring, and governance. - Experience evaluating LLM applications for quality, safety, latency, and cost. - Familiarity with data engineering concepts, analytics platforms, and experimentation frameworks. - Contributions to AI communities, open-source projects, research, or technical writing. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Lead AI ML Engineer - Remote
OptumOptum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
Requisition Number: 2372810 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are redefining how clinical teams work by embedding AI directly into Utilization Management (UM) and Care Management (CM) workflows - where decisions impact real patients every day. Our team partners closely with clinical leaders, business stakeholders, and operations teams to identify high value pain points and turn them into scalable, production ready AI solutions that improve efficiency, quality, and clinician experience. This is not a research only or sandbox AI role. Our solutions are actively deployed within clinical workflows, helping nurses, care managers, and clinicians spend less time on manual, administrative effort and more time delivering care. From intelligent case summarization to workflow automation and decision support, we focus on pragmatic AI that delivers measurable impact at scale. As a Lead AI/ML Engineer, you will drive end to end ownership - shaping problem statements with the business, designing and implementing AI/ML solutions, and ensuring they integrate seamlessly into existing platforms and workflows. You will influence technical direction, mentor other engineers, and play a key role in operationalizing AI responsibly within a regulated healthcare environment. If you're excited about using AI to solve real clinical problems, enjoy working closely with cross functional partners, and want your work to directly improve how care is delivered to patients, this role offers a rare opportunity to do exactly that. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. 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AssuredAssured is a claims automation insurtech backed by leading Silicon Valley investors.
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