• Customer Onboarding and Training: Consult with customers to understand use cases and desired outcomes. Onboard, train, and enable new BHE customers to ensure a smooth start. • Customer Engagement and Communication: Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security. Drive effective communications with customers and internal teams. • Integration Assistance: Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition. • Churn Risk Management: Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention. • Account Health Monitoring: Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues. • Collaboration with Product, Support and Engineering Teams: Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design. Develop solutions or prototypes that improve customer value recognition, leading towards developing new features. Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers.

• Drive product adoption aligned to customer objectives and serving as the trusted advisor for our customers. • Collaborate with the sales team to document the customers SDLC, software-related business goals, and challenges. • Conduct Executive Business Reviews to highlight the value that we provide to our customers and how we help our customers achieve their goals. • Facilitating communication between the customer and Docker's Support, Implementation, Product, and Engineering teams. • Stay up to date with Docker technologies and overall industry trends.

• Provide input to the writing of proposals and Statements of Work • Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) • Assist with assessment and design of solutions • Assist with Veeam Software solution implementation effort estimation • Create white papers, solutions guides, best practices, custom documentation, etc. • Deliver onsite knowledge transfer on Veeam Software solutions • Document configuration and completed activities • Analyse installed environments and guide optimal Veeam Software configurations • Facilitate communication between client and Veeam support • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions • Provide input for improvement of process and documentation • Overnight travel to meet company goals and objectives

• Provide technical consultation to new partners during product implementation to ensure certification standards are met • Define and execute growth initiatives of both commercial and technical nature, coordinating with external and internal stakeholders across integrations, product, business development, and finance teams • Conceptualise and implement operational processes and tooling targeting automation • Build relationships to enhance engagement with our product, guiding development for our core offerings and increasing stickiness to our brand