• Provide technical consultation to new partners during product implementation to ensure certification standards are met • Define and execute growth initiatives of both commercial and technical nature, coordinating with external and internal stakeholders across integrations, product, business development, and finance teams • Conceptualise and implement operational processes and tooling targeting automation • Build relationships to enhance engagement with our product, guiding development for our core offerings and increasing stickiness to our brand

• Onboard and manage strategic supply partners (Web) before and after integration. • Build dashboards to monitor supply performance on each product based on Demand KPIs. • Collaborate with publishers to set up Google Ad Manager (GAM) configurations. • Track daily performance metrics for each publisher to ensure optimal monetization. • Develop alerting systems to proactively identify and resolve issues. • Support publishers in integrating their inventory with the Sparteo Prebid stack • Ensure correct implementation of ad tags, wrappers, and demand connections • Validate end-to-end integrations from the publisher environment to Sparteo systems • Troubleshoot integration issues impacting delivery, revenue, or reporting • Act as an internal and external subject-matter expert on Google Ad Manager • Optimize GAM setups including line items, key-values, pricing rules, and ad units. • Diagnose issues related to trafficking, delivery discrepancies, and revenue drops. • Provide debugging support using relevant tools and methodologies. • Identify revenue opportunities and underperforming segments. • Work closely with demand and supply teams to improve bid density and win rate.

ORDR is looking for an experienced, enterprise-level Technical Account Manager (TAM) to join our growing team. In this role, you won’t just support customers, you’ll become an expert in segmentation and a proficient user of our platform, helping customers quickly realize the value that ORDR provides. You’ll work directly with customers across their lifecycle—leading deployments, conducting architecture reviews, resolving technical issues, and providing guidance for complex solutions & integrations. You are execution-oriented, technically curious, and able to translate customer requirements into scalable, secure architecture. If you enjoy solving real-world technical challenges while partnering closely with enterprise customers, we want to meet you. This is a unique opportunity to join an innovative company in a critical space and make a strong impact on ORDR Security’s growth and customer experience. This role reports to the Sr. Director of Customer Success and is remote within the U.S., preferably in Central or Eastern time zones. KEY RESPONSIBILITIES - Lead the end-to-end deployment and configuration of the ORDR platform across complex enterprise environments, ensuring alignment with deployment goals and KPIs. - Become a trusted technical advisor by understanding each customer’s environment, and guide stakeholders on integrations, APIs, architecture, and KPIs to fully operationalize ORDR. - Conduct technical workshops, architecture reviews, and roadmap alignment sessions to ensure the success and scaling of ORDR solutions over time. - Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, provide technical guidance, and represent the voice of the customer internally. - Design and lead tailored onboarding programs and customer enablement plans mapped to technical priorities, environments, and use cases. - Communicate clearly and proactively with both technical and executive stakeholders—documenting progress, sharing insights, and celebrating milestones with clients.

• Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. • Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. • Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. • Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. • Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. • Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.