• Serve as the first point-of-contact for team members needing assistance with their day-to-day claim follow-up and questions • Provide continuous education and mentorship to peers • Share expertise, best practices, and strategies for effective collection and claim follow up • Ensure accurate documentation of collection activities • Assist team members with proper record-keeping practices and ensuring collection processes are followed as outlined in the organization's SOP. Help team members set and achieve their individual performance goals • Collaborate with insurance providers to monitor outstanding claim status and navigate resolution steps • Investigate outstanding A/R accounts, determine the cause of the delinquency, and collect payments • Submit and re-submit claims and conduct follow-up calls ensuring thorough documentation • Review all documentation the client provides and identify discrepancies • Contribute to the preparation and the assignment of collection work queues • Perform daily QA reviews on AR Specialists quantity and quality of work on their assigned accounts • Identify trends and conduct root cause analyses on unpaid and underpaid claims • Create monthly reports using Excel that outline insurance denial trends and share with internal management • Achieve performance goals or objectives (individual or departmental) as established by the Manager • Maintain HIPAA and compliance standards to preserve patient confidentiality • Other tasks as needed and assigned

• Represent GeneDx as the genomic and clinical expert to clinicians, hospitals, and academic institutions, as well as regional professional organizations & patient advocacy groups • Build relationships with regional key opinion leaders and key decision makers • Deliver scientific/clinical presentations on genomics and genetic testing related to the GeneDx product portfolio • Support genetics professionals and non-genetic professionals with clinical information and educational materials that promote access to genomic testing • Support healthcare providers and administrators in implementing programs that operationalize pre-test counseling, test result interpretation, and test result-based clinical management • Gather insights gained from clients, including regional needs and gaps in genomic services; share these insights with the appropriate stakeholders internally and champion action for priority items • In partnership with Regional Sales Directors (RSDs) and Training & Sales Enablement, ensure Regional Account Executives (RAEs) have the product knowledge, as well as the sales & business skills, to maximize sales force effectiveness • Spend time in the field with individual RAEs assessing needs, reviewing objectives, and developing actions plans; identify opportunities for coaching & performance management and communicate these to the RSD for action • In partnership with RSDs, direct execution of sales strategies and tactics, and implementation of sales and marketing plans

• Represent GeneDx as the genomic and clinical expert to clinicians, hospitals, and academic institutions, as well as regional professional organizations & patient advocacy groups • Build relationships with regional key opinion leaders and key decision makers • Deliver scientific/clinical presentations on genomics and genetic testing related to the GeneDx product portfolio • Support genetics professionals and non-genetic professionals with clinical information and educational materials that promote access to genomic testing • Support healthcare providers and administrators in implementing programs that operationalize pre-test counseling, test result interpretation, and test result-based clinical management • Gather insights gained from clients, including regional needs and gaps in genomic services; share these insights with the appropriate stakeholders internally and champion action for priority items • In partnership with Regional Sales Directors (RSDs) and Training & Sales Enablement, ensure Regional Account Executives (RAEs) have the product knowledge, as well as the sales & business skills, to maximize sales force effectiveness • Spend time in the field with individual RAEs assessing needs, reviewing objectives, and developing action plans; identify opportunities for coaching & performance management and communicate these to the RSD for action • In partnership with RSDs, direct execution of sales strategies and tactics, and implementation of sales and marketing plans

• Represent GeneDx as the genomic and clinical expert to clinicians, hospitals, and academic institutions, as well as regional professional organizations & patient advocacy groups • Build relationships with regional key opinion leaders and key decision makers • Deliver scientific/clinical presentations on genomics and genetic testing related to the GeneDx product portfolio • Support genetics professionals and non-genetic professionals with clinical information and educational materials that promote access to genomic testing • Support healthcare providers and administrators in implementing programs that operationalize pre-test counseling, test result interpretation, and test result-based clinical management • Gather insights gained from clients, including regional needs and gaps in genomic services; share these insights with the appropriate stakeholders internally and champion action for priority items • In partnership with Regional Sales Directors (RSDs) and Training & Sales Enablement, ensure Regional Account Executives (RAEs) have the product knowledge, as well as the sales & business skills, to maximize sales force effectiveness • Spend time in the field with individual RAEs assessing needs, reviewing objectives, and developing action plans; identify opportunities for coaching & performance management and communicate these to the RSD for action • In partnership with RSDs, direct execution of sales strategies and tactics, and implementation of sales and marketing plans