• Serve as the primary point of contact for escalated customer issues, managing the escalation process from initiation to resolution • Quickly assess the nature and severity of escalations, prioritize cases, and develop action plans to address them • Work directly with customers to understand their concerns, provide timely updates, and ensure their issues are resolved satisfactorily • Collaborate with internal teams, including customer support, product and business groups, sales, and legal, to gather information and resources needed to resolve escalations • Facilitate meetings and discussions with relevant stakeholders to expedite resolution of escalated issues • Advocate for customer needs and ensure that their feedback is communicated to the appropriate teams for further action • Identify root causes of recurring escalations and work with cross-functional teams and the VOC program to implement corrective actions and process improvements • Develop and maintain escalation management procedures and best practices • Track and analyze escalation metrics to identify trends and opportunities for improvement • Ensure that escalations are handled in a manner that reinforces customer trust and loyalty • Provide recommendations to improve overall customer experience based on insights gained from handling escalations • Partner with the Voice of the Customer (VoC) program manager to integrate customer feedback into broader customer experience initiatives

• Provide direct patient care in a clinical setting, focusing on evidence-based obesity treatment and chronic weight management. The physician will collaborate with APP colleagues to co-manage a shared panel and not have their own primary patient panel. • Review charts and conduct return visits for APP patients every third visit to ensure quality and continuity of care. • Provide treatment planning and medical management support for complex cases or escalated concerns. • Prescribe non-controlled obesity medications for patients under both direct care and in coordination with APPs. • Conduct weekly 30 minute collaborative meetings and 30 min asynchronous communication time with each assigned APP to review cases, address clinical challenges, and provide ongoing mentorship. • Ensure clinical documentation, protocols, and treatment pathways are followed consistently within the team. • Assist in the professional development of APPs by fostering clinical growth, offering feedback, and supporting continuing education. • Participate in team-based care initiatives and contribute to a culture of collaboration and high-quality care. • Attend relevant departmental meetings and contribute to quality improvement efforts within the obesity medicine program.

• Garantir l'excellence opérationnelle des équipes. • Assurer le suivi des performances individuelles et collectives. • Mettre en place un accompagnement quotidien pour optimiser les résultats commerciaux. • Suivre quotidiennement les principaux indicateurs de performance (KPIs) de chaque commercial. • Identifier rapidement les écarts entre les objectifs et les résultats. • Mettre en œuvre des plans d'action correctifs pour améliorer les performances. • Écouter et analyser les appels de vente quotidiennement. • Organiser des briefs et des débriefs quotidiens avec chaque commercial. • Produire des reportings réguliers concernant l'activité de l'équipe et les performances individuelles.

• Responsible for the entire mission execution cycle of the Company’s designated area, handling fieldworks, pilots and more. • Recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific projects (by emails/phone calls) • Manage the timely assignment and execution of the missions as per company standards, specific client requirements and project schedule/deadline. • Coordinate and report project status to the Operations Manager or the Operations Team Lead.