Dayforce is a global HCM platform offering a comprehensive array of services encompassing payroll, HR, benefits, workforce management, talent, and analytics. With the mission of "m
Senior Director, Digital Experience & Growth
Location
United States
Posted
2 days ago
Salary
$190K - $296.9K / year
Seniority
Lead
No structured requirement data.
Job Description
Senior Director, Digital Experience & Growth
Dayforce
Role Description Reporting to the Vice President, Marketing Digital Transformation & Operations, the Sr Director, Digital Experience & Growth will lead the transformation of how buyers discover, evaluate, and engage with Dayforce in an increasingly AI-driven world. This leader is responsible for defining the vision, governance framework, and roadmap for Dayforce’s digital experience ecosystem, guiding the evolution from a traditional web-centric marketing model to an AI-enabled engagement and demand generation strategy. The role owns digital-sourced and digital-influenced pipeline targets and partners closely with Demand Generation, Sales, IT, and Marketing teams to drive measurable business growth, customer engagement, and revenue outcomes. What You’ll Get to Do - Lead Dayforce’s Digital Experience & Engagement Strategy - Define and execute the long-term vision, strategy, and roadmap for Dayforce’s digital engagement ecosystem. - Transform Dayforce’s digital presence beyond traditional web experiences to include AI assistants, conversational interfaces, search platforms, industry communities, and emerging digital channels. - Modernize digital engagement strategies, platforms, and operating models to align with evolving buyer behaviors and AI-driven engagement patterns. - Lead executive alignment and change management initiatives that support digital transformation. - Orchestrate connected buyer journeys across owned, earned, AI-mediated, and third-party channels. - Partner with operations teams to leverage behavioral, intent, and engagement signals to improve personalization, targeting, and conversion. - Own content architecture and strategy, ensuring structured, reusable, and AI-ready content across channels. - Establish a scalable content supply chain that supports all digital experiences. - Apply digital product management principles including roadmap prioritization, customer research, experimentation, and value realization. - Foster a culture of experimentation, rapid learning, and data-driven decision making. - Own Digital Demand Generation Growth & Acceleration - Own digital-sourced and digital-influenced pipeline goals and performance. - Drive conversion growth, revenue influence, buyer velocity, and customer acquisition cost efficiency. - Optimize conversion paths, user journeys, and content engagement through experimentation, analytics, and personalization. - Ensure executive visibility into key performance indicators and business outcomes. - Lead Search Everywhere, GEO & AEO Strategy - Lead Dayforce’s Search Everywhere strategy to support AI-first B2B buying journeys. - Develop strategies that improve visibility, authority, recommendations, and citation frequency across AI-powered discovery platforms including ChatGPT, Gemini, Claude, Perplexity, and future AI ecosystems. - Expand Dayforce’s presence across search engines, review sites, marketplaces, industry platforms, and emerging digital channels. - Oversee Digital Governance & Platform Strategy - Own governance frameworks, operating processes, and business strategy for Dayforce’s digital ecosystem. - Define platform strategies, business requirements, investment priorities, and roadmap decisions across CMS, DAM, personalization, experimentation, AI-enabled content, search, discovery, and analytics platforms. - Develop business cases and ROI frameworks supporting platform modernization and technology investments. - Establish standards, policies, and governance practices that ensure consistency, compliance, scalability, and security. - Build an AI-Enabled Digital Engagement Ecosystem - Lead the digital experience workstream within Dayforce’s broader AI-enabled marketing transformation. - Identify opportunities to improve scale, customer engagement, operational efficiency, and business impact through AI technologies. - Partner with IT, Marketing Automation, and Data teams to integrate emerging technologies into the digital ecosystem. - Develop a roadmap that positions Dayforce as a leader in AI-enabled engagement and next-generation buyer experiences. - Build & Lead High-Performing Teams - Lead multidisciplinary teams spanning web engineering, program management, production, and experience optimization. - Develop team capabilities in digital demand generation, digital product management, AI-enabled content operations, and experimentation. - Foster a culture of curiosity, accountability, innovation, and continuous improvement. - Attract, develop, and retain top digital talent. - Manage Strategic Agency & Vendor Partnerships - Lead relationships with strategic agencies, consulting partners, systems integrators, technology vendors, and service providers. - Negotiate contracts, establish performance expectations, and manage investments to maximize business value. Qualifications - 12+ years of progressive leadership experience in digital experience, digital engagement, web strategy, digital transformation, or related disciplines. - Proven experience developing and executing digital strategies that support customer engagement, pipeline generation, and revenue growth. - Demonstrated experience applying AI technologies to improve customer acquisition, engagement, marketing performance, or operational efficiency. - Proven success leading enterprise-scale digital transformation initiatives. - Experience managing multidisciplinary teams across engineering, production, analytics, and platform management functions. - Demonstrated responsibility for managing digital technology investments, budgets, agencies, and vendor relationships. - Strong executive communication, stakeholder management, and change leadership capabilities. - Deep understanding of digital product management, content strategy, analytics, experimentation, and customer journey optimization. What Would Make You Stand Out - Experience leading AI-first digital transformation initiatives within B2B SaaS organizations. - Expertise in Search Everywhere, Generative Engine Optimization (GEO), and Answer Engine Optimization (AEO) strategies. - Experience scaling AI-enabled content operations and personalization programs. - Strong understanding of enterprise marketing technology ecosystems and modern digital engagement platforms. - Proven ability to connect digital experience investments directly to revenue growth and business outcomes. Benefits - Medical, dental, vision, and life insurance. - 401k plan (plus match) and a Global Employee Stock Purchase Plan. - Unlimited Time Away From Work (in lieu of accrued vacation time). - 10 paid US holidays. - Up to 80 hours of paid sick time. - 17 weeks of paid parental leave, subject to the terms of the applicable policy or program. - Opportunities for community impact, including volunteer days and charity initiatives.
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