Role Description Murmuration is looking for a Senior People Operations Manager who is as energized by the operational backbone of a great workplace as they are by the human side of it. Reporting to the Senior Director of People and Talent, this is a high-ownership role that sits at the intersection of HR operations and learning & development. You'll manage the systems and processes that keep our people operations running smoothly while supporting the learning and development programming that helps our managers and teams grow. You'll be a reliable resource for staff and a proactive force for keeping Murmuration ahead of the curve on HR trends, compliance changes, and emerging best practices. What You’ll Do - Core HR Operations - Manage day-to-day HR operations including payroll processing, benefits administration, leave management, and employee lifecycle actions (e.g., onboarding, offboarding, role changes, processing leaves, etc.); - Serve as the primary point of contact for employee relations matters, navigating sensitive situations with care, consistency, and sound judgment; - Manage immigration processes for staff, partnering with external counsel as needed; - Maintain accurate employee files, complete I-9 verifications, and support audits and compliance reporting; - Maintain and continuously improve HR data systems and reporting, ensuring accuracy, accessibility, and meaningful insights for decision-making; - Monitor and track changes in employment law, compliance requirements, and HR regulations across all states where Murmuration operates - proactively surfacing implications and driving any necessary updates to policies or practices before they become issues; - Draft and maintain HR policies that are clear, equitable, and aligned with our values and legal obligations; - Support employee engagement efforts (e.g., surveys, programming, etc.); - Identify and close operational gaps - if something is inefficient, unclear, or missing, you spot it and address it; - Partner with the Diversity, Equity, Inclusion, and Belonging (DEIB) steering committee to help embed equitable practices into people systems, policies, and programs. - Learning & Development - Design, build, and deliver training for employees and managers, including manager-specific programs that promote inclusive leadership and equitable people practices; - Create practical tools (e.g., guides, templates, facilitation materials, training curricula) that help managers show up well in their roles; - Assess learning needs across the organization and develop programming that is targeted, useful, and grounded in real gaps rather than generic content; - Facilitate training sessions and workshops with confidence in both live and async formats; - Build and maintain an L&D resource library that managers and staff can access on demand; - Track the effectiveness of training programs and iterate based on feedback and outcomes. Qualifications - 7+ years of progressive HR/People Operations experience, with meaningful depth in both HR operations and learning & development; - Strong working knowledge of employment law and HR compliance, including multi-state experience; - Demonstrated experience designing and delivering training programs and manager resources, not just administering them; - Proficiency with HRIS systems, payroll platforms, and HR data reporting, as well as comfort learning new tools quickly; - Strong analytical and problem-solving skills with the ability to translate data into actionable insights; - Ability to handle confidential information with discretion and integrity; - Exceptional organizational skills and attention to detail; - Strong interpersonal skills with the ability to build relationships and influence at all levels of the organization; - Experience in a remote, distributed work environment. Requirements - Experience working in nonprofit organizations or mission-driven environments; - Background in civic engagement or social impact work; - Experience at technology companies and/or fast-growing organizations; - Familiarity with immigration processes. Benefits - Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members; - Retirement benefits with a 5% employer match; - A flexible unlimited PTO plan; - Generous paid parental leave; - Pre-tax commuter benefits; - A company laptop; - A flexible remote work environment; - A home office setup stipend for all new employees; - Monthly reimbursement for remote work expenses; - A yearly professional development fund; - Mental health and wellness benefits through Calm and Better Help; - Yearly in-person staff retreats; - A welcoming culture that celebrates diversity, equity, inclusion, and belonging.

• Interagir com a equipe do projeto, com o cliente e outros stakeholders para diagnóstico de necessidades e desenho de soluções taylor made • Desenvolver análises, formular hipóteses e apresentar soluções para as necessidades do cliente • Atuar em projetos de diferentes escopos: planejamento estratégico, mapeamento e redefinição de processos, modelos operacionais, orçamento base-zero, finanças, logística, definição e gestão de indicadores de performance, gestão de mudança, entre outros.

• You take responsibility across the entire HR, tutor, and People Operations area — from first contact with applicants to the structured support of our tutors. • You support the recruiting process for our tutors: screening, pre-selection, scheduling, and communication with applicants. • You conduct selection interviews in one-on-one and group formats. • You assist with onboarding and guide new tutors into their roles in a structured way. • You are the point of contact for tutors' organizational questions. • You contribute to tutor marketing — especially job postings and candidate outreach on relevant platforms. • You prepare contracts, certificates, and references based on our templates. • You support matchmaking between tutors and students — considering profile, subject expertise, and personality. • You work on our automation and digitization projects — from process optimization and tool usage to reporting. • You bring your perspective to our team meetings — proactive input is explicitly desired, not merely tolerated.

• Provide exceptional client service via phone, email, and chat communication with inbound callers • Receive, resolve, and document a comprehensive variety of Human Resources (HR) and training support requests • Research and resolve escalated cases • Ensure timely and accurate resolution of associate care cases and other HR systems transactions • Utilize various data sources to properly analyze a problem, determine the best method for its resolution, document the situation, and present a detailed explanation to the associate • Collaborate with team members and leaders for seamless service delivery, exceeding client case resolution expectations • Participate in training and coaching other PRC representatives; participate in outbound calling campaigns or internal team projects as needed