• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections • Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence • Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types • Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps • Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered • Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations • Support state expansion by operationalizing billing for new Medicaid programs and payer launches • Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy • Manage a team of 2-3 billing specialists

• Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation • Support annual and quarterly planning: staffing models, utilization targets, service-level commitments, and coverage alignment for onboarding, implementation, and support teams • Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends • Lead root-cause analysis on support escalations, services delivery gaps, and onboarding friction to identify systemic improvement opportunities • Translate operational data into actionable insights for Services and Support leaders to improve efficiency and customer experience • Partner with RevOps peers to ensure smooth handoffs across Sales, CS, and Services functions — particularly around onboarding and implementation workflows • Work closely with Enablement to ensure systems and processes are embedded in day-to-day Support and Services workflows • Manage and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross-functionally on systems that span the revenue cycle

• Identify, develop, and deliver ongoing training on product updates, market trends, and selling techniques. • Partner with Revenue Enablement roles to identify training gaps and create materials to close those gaps. • Design and deploy onboarding programs for revenue functions. • Establish metrics and reporting to measure training effectiveness. • Coordinate AI functionality (with AI Office/Product Development) to support prospecting, campaigns, active opportunities, and renewals (e.g., organizational and bio research, sector trend analysis, regional/global talent trends). • Work with sales leadership to consolidate insights from wins and losses and convert competitive intelligence into actionable strategies. • Conduct gap analyses to identify areas for improvement. • Hold regular stakeholder meetings to anticipate business and market needs proactively. • Standardize sales processes and workflows; implement tools and automation to improve efficiency (e.g., CRM hygiene, pipeline management). • Maintain general awareness/basic knowledge of tech/sales training platforms (e.g., Articulate or similar). • Apply B2B training experience to establish sales-focused best practices. • Leverage industry expertise in instructional design trends specific to sales and revenue growth functions. • Other duties as assigned.

• Own the metrics, dashboards, and analysis behind weekly pipeline reviews, forecasting, and executive reporting across our global GTM org • Deliver executive-ready insights on pipeline health, forecast risk, sales productivity, and revenue trends, with clear recommendations • Own the weekly pipeline inspection and forecast cadence: prepare leader-ready views, monitor stage hygiene, and drive follow-up on data gaps • Build and advance HSI's Tableau reporting environment, including a current, high-priority initiative to expand trusted, self-serve analytics for GTM teams • Analyze stage conversion, win rate, pipeline coverage, and attainment by segment, region, and cohort to surface actionable insights • Define and document KPI definitions, calculation logic, and reporting methodologies to maintain a single, trusted source of truth across the revenue lifecycle • Own CRM data requirements, definitions, and governance that keep reporting consistent, trusted, and auditable, partnering with Salesforce admins on the build • Partner with Sales, Marketing, Customer Success, and Finance leaders to align reporting and support QBR/MBR and weekly review cadences • Apply AI and automation to RevOps workflows like pipeline hygiene, lead routing, forecast prep, and data validation, tied to measurable business outcomes • Help turn unstructured data (call transcripts, emails, meeting notes) into structured CRM intelligence, removing manual update work from reps and raising data quality at the source • Help set the boundaries between automation and people: where AI can act, where human review is required, and what data quality each depends on • Help run selected AI and automation use cases through testing, launch, and ongoing monitoring, tracking accuracy, exceptions, adoption, and business impact • Apply HSI's security, privacy, access-control, and data-governance requirements to AI-assisted workflows, with clear human review and accountability for outputs • Partner with Salesforce admins and systems teams to translate AI and automation capabilities into practical, governed workflows and data models • Drive enablement as we roll out new AI tools: build training, documentation, and reusable templates, and run working sessions that help GTM teams adopt them with confidence