Role Description This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. - Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph. - Assist patients and caregivers in conducting assessments related to Patient Support services. - Act as a liaison between patients, families and health care providers related to medication access. - Address general inquiries regarding program services, disease states, or product related queries based on provided materials. - Offer continuous support on disease states or product-related questions to ensure patient adherence. - Refer the patient to their healthcare providers for clinical questions beyond program materials. - Document patient information and interactions within the electronic patient record. - Conduct ongoing file review and updates to reflect patient journey. - Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. - Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options. - Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy. - Participate in specialized training sessions for specific therapies provided by the pharmaceutical team. - Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed. - Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution. - Maintain clear communication with the manager, team and the client regarding the management of patient cases. - Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes. - Report Adverse Events / Severe Adverse Events following program procedures. - The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/on call as part of this role. Qualifications - A Diploma in health care or a related field, with a preference for Bachelor’s degree. - Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required. - Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields. - Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry. - Fluency in French and/or English may be required depending on program and geographic location. Benefits - Compensation, benefits, and resources that enable a highly inclusive culture. - Traditional offerings like medical, dental, and vision care. - Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness. - Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. - Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.