• Serve as the primary point of contact for disclosure-related inquiries and escalate issues to the Disclosure Desk Manager as needed • Audit files for completeness and accuracy to ensure compliance before sending initial disclosures and Loan Estimates • Prepare Loan Estimates (LE), confirm fees and pricing are accurate, and release to borrowers via e-Sign • Send disclosures in a timely manner and track outstanding disclosures via e-sign portal or paper fulfillment as appropriate • Identify odd or missing fee amounts prior to disclosure and contact originators to resolve missing data before release • Update the LOS to document that disclosures were generated and provided to the consumer • Review fee changes to determine compliance with TRID changed circumstance and tolerance requirements • Monitor Change of Circumstance (COC) requests and ensure re-disclosures and COC notices are issued within required timeframes • Prepare daily pipeline status reports for operations, compliance, and senior management as needed • Develop and maintain working knowledge of new or amended statutes and regulations relevant to mortgage lending • Maintain the confidentiality and privacy of all loan applicant information • Other duties as assigned

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools. • Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. • Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Role Description The Service CSR supports our service team in ensuring Paraco is able to provide memorable, positive and engaging customer support to all customers in a timely manner. As a Service CSR you will be responsible for customer communications; triage each situation in order to determine the best resolution to maintain customer satisfaction. This role reports directly to the Director of Service operations. - Answer incoming phone calls, including dedicated emergency line, in a pleasant & professional manner with the goal of no call going unanswered. - Correspond with customers; emails, phone and in person regarding service related issues, billing and scheduling. - Research account detail and history and coordinate with all related departments to provide the best solution for customer and Paraco. - Enter accurate and complete data into system logs. - Continue follow up on open issues and keep service manager informed of escalation required. - Follow related processes and complete accurate paperwork for clear understanding of next steps and closing of open items. - Daily dispatching of calls to service techs. - Scan documents to system and maintain service files. - Receive payments from customers; enter transactions on accounts, create receipts, post daily dealer tickets. - Weekly deposits of customer receipts, posting to accounts and logging account. Qualifications - High school diploma or general education (GED). - At least one year of related customer service / customer interaction experience and/or training. - Communicating clearly and professionally while documenting each call. - A strong work ethic with a team-player mentality. - Ability to speak effectively with residential and business customers, colleagues and vendors. - Reading, comprehending and explaining documents. - Adding and subtracting, multiplying and dividing in all units of measure and computing percentages. - Basic desktop systems: Microsoft Office, 10-key calculators and data entry skills. - Schedule is Monday to Friday, with a willingness and capability to work a flexible schedule (including weekends and overtime) when needed. Requirements - M-F 8-4:30 PM

• Deliver outstanding customer support via phone calls and emails • Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting • Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users • Document issues, resolutions, and troubleshooting steps accurately in the system • Escalate complex or unresolved issues to the appropriate teams when needed • Handle sensitive customer data with care and security • Communicate with developers and cross-functional specialists