Role Description The Service CSR supports our service team in ensuring Paraco is able to provide memorable, positive and engaging customer support to all customers in a timely manner. As a Service CSR you will be responsible for customer communications; triage each situation in order to determine the best resolution to maintain customer satisfaction. This role reports directly to the Director of Service operations. - Answer incoming phone calls, including dedicated emergency line, in a pleasant & professional manner with the goal of no call going unanswered. - Correspond with customers; emails, phone and in person regarding service related issues, billing and scheduling. - Research account detail and history and coordinate with all related departments to provide the best solution for customer and Paraco. - Enter accurate and complete data into system logs. - Continue follow up on open issues and keep service manager informed of escalation required. - Follow related processes and complete accurate paperwork for clear understanding of next steps and closing of open items. - Daily dispatching of calls to service techs. - Scan documents to system and maintain service files. - Receive payments from customers; enter transactions on accounts, create receipts, post daily dealer tickets. - Weekly deposits of customer receipts, posting to accounts and logging account. Qualifications - High school diploma or general education (GED). - At least one year of related customer service / customer interaction experience and/or training. - Communicating clearly and professionally while documenting each call. - A strong work ethic with a team-player mentality. - Ability to speak effectively with residential and business customers, colleagues and vendors. - Reading, comprehending and explaining documents. - Adding and subtracting, multiplying and dividing in all units of measure and computing percentages. - Basic desktop systems: Microsoft Office, 10-key calculators and data entry skills. - Schedule is Monday to Friday, with a willingness and capability to work a flexible schedule (including weekends and overtime) when needed. Requirements - M-F 8-4:30 PM

• Deliver outstanding customer support via phone calls and emails • Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting • Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users • Document issues, resolutions, and troubleshooting steps accurately in the system • Escalate complex or unresolved issues to the appropriate teams when needed • Handle sensitive customer data with care and security • Communicate with developers and cross-functional specialists

• Deliver outstanding customer support via phone calls and emails; • Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; • Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; • Document issues, resolutions, and troubleshooting steps accurately in the system; • Escalate complex or unresolved issues to the appropriate teams when needed; • Handle sensitive customer data with care and security; • Communicate with developers and cross-functional specialists.

Role Description Are you a dynamo bursting with energy and ready to take on the world? Is your conversation so sparkling that you can make even insurance sound like the most riveting topic on the planet? If you’re nodding your head in agreement, you’re just the person we’re looking for! We’re on the hunt for an electrifying Life Insurance Guru to infuse more vibrancy into our remote team. You’ll be the conductor of your very own symphony—orchestrating the rhythm of business growth in your territory—all from the comfort of your own home. Key Responsibilities - Command your territory like a maestro, spreading your influence and fostering growth. - Forge ironclad relationships with clients, reading their needs and presenting them with tailor-made insurance solutions. - Employ your common sense—your most powerful weapon—in everyday business scenarios. - Unleash your superb communication skills to illuminate complex concepts and facilitate crystal-clear interactions with clients and teammates. - Take the reins of your work, radiating positivity and energy throughout your day. Benefits - World-Class Training: Sharpen your skills and enhance your knowledge with our top-of-the-line training—your ticket to the hall of fame. - Work From Home: Say goodbye to the daily commute. Enjoy the freedom of a 100% remote working environment and a work-life balance that’s the envy of all. - Vested Renewals for Life: Reap the rewards of your hard work over and over again with our unique residual income program. - No-Cost Leads: Bid farewell to the grind of hunting for leads. We’ll keep you stocked up, and it won’t cost you a penny. - Exclusive Leads: We value quality over quantity. Our leads are as exclusive as a VIP party—handpicked just for you. Interview Process In light of current events, AO is championing community wellness by tweaking our business operations. Interviews will be conducted via Zoom video conferencing. Ready to Join? So, are you the rockstar who’s going to take our team to the next level? Are you ready to revolutionize the world of insurance? If the answer is a resounding YES, apply today and let’s make life insurance better together. Let’s join forces to safeguard our children and empower the workforce.