Senior Director – Patient Services
Location
Massachusetts + 1 moreAll locations: Massachusetts | Rhode Island
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Senior Director – Patient Services
Neurotech Pharmaceuticals, Inc.
• Lead the day-to-day management of the patient support program(s) to ensure coordinated access to Neurotech’s Encapsulated Cell Technology. • Provide strategic oversight and management of third-party vendors to ensure service level agreement adherence, quality, consistency, and efficiency in service delivery. • Lead the ongoing evaluation and refinement of the patient support program strategy aligning the efforts of the broad cross-functional team to facilitate high-impact interactions with targeted stakeholders. • Partner with commercial colleagues in the development of market research and analytical projects. • Implement initiatives that maintain a detailed understanding of key stakeholder needs with a long-range approach to brand positioning. • Collaborate with the Trade, Payer and Reimbursement Directors to ensure the coordination and alignment between Patient Support. • Closely monitor competitive activities and stakeholder experience to develop and implement strategies to proactively meet competitive threats. • Create, monitor, and report on all relevant metrics of commercial initiatives. • Foster a team culture of engagement, accountability, collaboration, innovation, sense of urgency to serve patient needs and achieving Neurotech corporate vision. • Complete ad-hoc projects and responsibilities as requested and assigned.
Job Requirements
- Proven experience in Patient and HUB Services, with a record of driving financial results in highly competitive markets.
- 7 – 10 years of related physician, payor, and patient services experience in the pharmaceutical/biotech industry.
- Product launch experience in rare/orphan diseases is a must.
- Gene and Cell therapies, Hospital, Buy-and-Bill and Medicare Part D products; experience preferred.
- Bachelor’s degree required, MBA or other advanced degree preferred.
- Flexible, adaptable, diplomatic, and able to effectively deal and manage through ambiguity.
- Possesses a good blend of strategic and operational experience with the ability to see the big picture and strong attention to detail.
- Effective communication skills with the ability to present ideas, get buy-in and drive consensus within the commercial organization and across project teams.
- Demonstrated successful experience in a fast-paced entrepreneurial environment.
- Strategic leadership and operational execution particularly in areas like access to therapy, patient education, case management and cross functional collaboration.
- Outstanding project and budget management skills and experience managing multiple vendors.
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