• Lead needs analyses and performance consulting conversations with business stakeholders • Define learning strategy, objectives, and success metrics aligned to business outcomes • Write high-quality scripts, storyboards, facilitator guides, and workbooks that are clear and on brand • Apply adult learning principles (ADDIE, SAM, Bloom's Taxonomy) to structure content effectively • Design end to end learning journeys for onboarding, leadership, and skills programs • Present learning proposals and program recommendations to L&D and HR Leadership • Lead SME engagement: facilitate content workshops, manage feedback cycles, and maintain stakeholder alignment • Evaluate program impact using Kirkpatrick or similar frameworks; report findings in plain, executive ready language • Lead development of complex interactive courses in Articulate Storyline and Rise 360, helping to mentor other team members in quality and knowledge • Package and publish SCORM/xAPI-compliant modules; own LMS configuration and troubleshooting • Produce and direct supporting assets — graphics, screen recordings, animations, and short-form video to a polished standard • Establish and maintain QA processes and development standards across the L&D team • Own reporting on course effectiveness and translate into clear recommendations for improvement

• Analyze user behavior and identify friction points throughout the client journey. • Conduct usability testing and user research to understand pain points and opportunities for improvement. • Review support requests, customer feedback, and product usage patterns to uncover UX issues. • Create user journeys, process maps, wireframes, and prototypes • Simplify complex workflows and improve task completion rates • Design new product features from concept through implementation. • Improve existing workflows including onboarding, authentication, task management, payments, document uploads, and client communications. • Create intuitive experiences that guide users through complex legal processes. • Collaborate with Product Managers and Engineers to translate business requirements into user-centered solutions. • Develop high-fidelity designs and interactive prototypes in Figma. • Establish and maintain a scalable design system. • Create reusable design patterns and components. • Ensure consistency across the product experience. • Help define UX standards and best practices for future development. • Define and track UX success metrics. • Partner with Product and Engineering to implement analytics and user behavior tracking. • Identify drop-off points and opportunities for conversion improvements. • Use data and user feedback to drive design decisions. • Improve the usability of key client workflows. • Reduce user confusion and support requests. • Increase completion rates for onboarding and client tasks. • Improve payment and document submission experiences. • Establish a framework for measuring UX effectiveness. • Create scalable design standards for future product growth. • Help shape the long-term product experience and strategy. • Partner closely with attorneys, legal staff, operations leaders, product stakeholders, and development teams to understand client needs, business workflows, and product requirements. • Collaborate with developers and technology stakeholders to ensure design solutions are feasible, scalable, and aligned with the overall product roadmap. • Translate complex legal and operational processes into clear, user-friendly product experiences.

• Modern Family Law seeks a Senior Product Designer (UX/UI) to improve client-facing legal tech. • Conduct user research, analyze feedback, and create design solutions for workflows. • Collaborate with attorneys and developers to enhance product usability. • Develop and maintain design systems and track UX success metrics.

• Own the design of dispute experiences across Business Banking, Personal Banking, and multiple payment rails. • Design cohesive journeys spanning customer experiences, investigator tooling, communications, and operational systems. • Use service design and systems thinking to improve the dispute experience from beginning to resolution and beyond. • Transform regulatory, operational, and technical complexity into experiences that feel intuitive, trustworthy, and easy to navigate. • Design workflows that help investigators make high-quality decisions efficiently and confidently. • Balance customer needs, business requirements, and compliance obligations in a high-stakes environment. • Create experiences that reduce uncertainty, increase transparency, and build confidence during some of the most stressful moments customers have with their finances. • Advocate for customer needs while navigating operational and regulatory constraints. • Ensure experiences feel clear, fair, and human, even when outcomes are not always what customers hope for. • Partner closely with Product, Engineering, Operations, Compliance, and Strategy to shape big picture thinking and uncover new opportunities. • Ground decisions in research, customer insights, and first-principles thinking. • Raise the bar for service design, systems thinking, and product craft across Mercury.