• Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate information about our products, services, and policies to customers • Troubleshoot and resolve customer issues effectively and efficiently • Maintain a high level of customer satisfaction through proactive communication and problem-solving • Collaborate with other departments to ensure timely and accurate resolution of customer issues • Process orders, returns, and exchanges according to company policies and procedures • Keep accurate records of customer interactions and transactions • Continuously identify areas for improvement and provide feedback to management • Stay up-to-date on company products, services, and policies to provide accurate information to customers • Adhere to company guidelines and standards for customer service excellence

• Respond to customer inquiries and requests through our live chat platform in a timely and professional manner • Provide accurate and helpful information about our products, services, and promotions • Process customer orders and track shipments • Troubleshoot and resolve customer issues and complaints, escalating to the appropriate team members when necessary • Maintain a high level of product knowledge and stay up-to-date on company policies and procedures • Collaborate with our sales and customer service teams to ensure a seamless customer experience • Meet and exceed performance targets for response time, customer satisfaction, and sales goals

• Contribute to the production of new medical content, both textual and audiovisual (e.g., videos and podcasts); • Review, test, and approve, together with the editorial team, other types of technical medical materials, such as clinical protocols, prescriptions, calculators, tests/examinations, etc.; • Review outreach and communication content for Afya Whitebook, iClinic, and Portal Afya across communication channels, and occasionally support its creation to ensure it is relevant and coherent from a physician's perspective; • Participate in monthly meetings with the medical and internal content teams.

• Effectively guide a high-performing engineering team • Apply strong problem-solving skills to tackle technical challenges • Provide technical guidance and mentorship to squad members • Work closely with cross-functional teams • Cultivate a culture of learning and development