Wholesale Distributor of Heating, Plumbing, and HVAC Supplies since 1933
Customer Agent
Location
Arizona + 1 moreAll locations: Arizona | Colorado
Posted
15 hours ago
Salary
$35 - $50 / hour
Seniority
Junior
Job Description
Customer Agent
State Supply
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate information about our products, services, and policies to customers • Troubleshoot and resolve customer issues effectively and efficiently • Maintain a high level of customer satisfaction through proactive communication and problem-solving • Collaborate with other departments to ensure timely and accurate resolution of customer issues • Process orders, returns, and exchanges according to company policies and procedures • Keep accurate records of customer interactions and transactions • Continuously identify areas for improvement and provide feedback to management • Stay up-to-date on company products, services, and policies to provide accurate information to customers • Adhere to company guidelines and standards for customer service excellence
Job Requirements
- High school diploma or equivalent required, some college preferred
- Minimum of 1-2 years of customer service experience, preferably in a call center or retail environment
- Excellent communication skills, both written and verbal
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and experience with customer management systems
- Positive attitude and strong customer service orientation
- Ability to work independently and as part of a team
- Flexibility to work occasional evenings or weekends as needed
Benefits
- Competitive compensation
- Health insurance
- Opportunities for growth and development
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