State Supply logo
State Supply

Wholesale Distributor of Heating, Plumbing, and HVAC Supplies since 1933

Live Chat Representative

GeneralGeneralFull TimeRemoteMid LevelTeam 11-50Since 1933H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 1 moreAll locations: Arizona | Colorado

Posted

15 hours ago

Salary

$30 - $45 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Live Chat Representative

State Supply

• Respond to customer inquiries and requests through our live chat platform in a timely and professional manner • Provide accurate and helpful information about our products, services, and promotions • Process customer orders and track shipments • Troubleshoot and resolve customer issues and complaints, escalating to the appropriate team members when necessary • Maintain a high level of product knowledge and stay up-to-date on company policies and procedures • Collaborate with our sales and customer service teams to ensure a seamless customer experience • Meet and exceed performance targets for response time, customer satisfaction, and sales goals

Job Requirements

  • High school diploma or equivalent required; some college or relevant experience preferred
  • Minimum of 1-2 years of customer service experience, preferably in a remote or call center environment
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and critical thinking skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient in computer and internet use, with the ability to quickly learn new software and systems
  • Experience with live chat platforms and CRM systems is a plus
  • Flexible schedule with the ability to work evenings, weekends, and holidays as needed

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Career development and growth opportunities
  • Dynamic and supportive work culture

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