A concept and venture studio on a mission to enable more resilient and better everyday lives for future generations.
Customer Service Agent
Location
California
Posted
2 days ago
Salary
$25 / hour
Seniority
Senior
Job Description
Customer Service Agent
Fragile
• Respond promptly and professionally to customer inquiries via phone, email, and SMS. • Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time. • Use internal systems to document customer interactions, feedback, and issue resolutions. • Collaborate with logistics, billing, and technical teams to resolve order, payment, or product issues. • Process returns, swaps, and account adjustments according to company policy. • Provide clear, empathetic communication while maintaining brand voice and professionalism. • Identify recurring customer issues and report patterns or feedback to management. • Maintain a strong understanding of company products, subscription tiers, and policies to effectively support customers. • Contribute to a positive team environment and support continuous process improvement.
Job Requirements
- Clear and professional communication skills (written and verbal).
- Comfortable making phone calls, sending emails, and managing SMS conversations.
- Reliable, organized, and detail-oriented.
- Experience in customer service, retention, or subscription-based support preferred.
Benefits
- Opportunities for growth within a fast-paced startup environment
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