The fintech platform building a new world of financial opportunity.
Customer Service Representative
Location
Canada
Posted
2 days ago
Salary
$18 / hour
Seniority
Junior
Job Description
Customer Service Representative
Propel Holdings
• Handle inbound and outbound calls for multiple portfolios • Use multiple web-based applications for investigation and verification • Answer existing and potential customer questions with accuracy and urgency • Communication of appropriate course of action to clients in a friendly and professional manner • Build customer confidence in the services offered by Propel as a subject matter expert • Work as a team to obtain individual and team goals
Job Requirements
- High School Diploma or equivalent
- Minimum of 1 year of customer service or call center experience
- Excellent verbal and written communication skills in English; Spanish is an asset
- Exceptional customer service skills: able to build rapport with clients and handle escalated calls
- Good knowledge of Microsoft Office and Internet
- Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach
- Demonstrated ability to thrive in a fast-paced and goal-oriented environment
Benefits
- Growth and opportunity – we pride ourselves on promoting from within
- Incredible company culture
- Competitive salary and health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
HealthCare Customer Service Representative
TTECCustomer experience obsessed. Powered by people + technology.
• Answer incoming communications from customers • Conduct research to provide answers for customers to resolve their issues
Freelance Customer Support – Dutch, Polish, English
Sam MediaAs a leader in innovation we make the next generation of digital content accessible to everyone, on any device type.
• Handle customer inquiries and resolve issues • Enhance overall customer satisfaction through effective communication • Manage customer interactions via chat, email, and inbound/outbound calls
Freelance Customer Support – Norwegian/Swedish, English
Sam MediaAs a leader in innovation we make the next generation of digital content accessible to everyone, on any device type.
• Handle customer inquiries and resolve issues • Enhance overall customer satisfaction through effective communication • Manage customer interactions via chat, email, and inbound/outbound calls
Bilingual Customer Service Representative – Parent Liaison
Cranial Technologies, Inc.Reshaping Children's Lives®
• Providing outstanding customer service to our families over the phone • Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule • Coordination of information between referring physicians, insurance companies, and our own treatment clinics • Review cost share amounts, co-payments and financial responsibility with our families • Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day
