• Respond promptly and professionally to customer inquiries via phone, email, and SMS. • Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time. • Use internal systems to document customer interactions, feedback, and issue resolutions. • Collaborate with logistics, billing, and technical teams to resolve order, payment, or product issues. • Process returns, swaps, and account adjustments according to company policy. • Provide clear, empathetic communication while maintaining brand voice and professionalism. • Identify recurring customer issues and report patterns or feedback to management. • Maintain a strong understanding of company products, subscription tiers, and policies to effectively support customers. • Contribute to a positive team environment and support continuous process improvement.

• Recuperación y Retención con Propósito: Serás el puente para reconectar con clientes que pausaron su programa o dejaron de pagar. • Localización y Negociación de Alto Impacto: Desarrollarás habilidades para rastrear y localizar a los clientes, rebatir objeciones complejas con argumentos sólidos y cerrar acuerdos de pago que sean efectivos y sostenibles. • Gestión de Cartera Estratégica: Administrarás bases de datos dinámicas y de alto volumen (carteras de nivel 5 a 6). • Seguimiento de Excelencia: Mantendrás un estándar impecable en la puntualidad, gestión de llamadas, respuestas oportunas y cumplimiento de los compromisos adquiridos con el cliente. • Dinamismo y Productividad: Impulsarás tu gestión diaria con un promedio de 300 llamadas , asegurando que cada contacto cuente y acerque al cliente a su tranquilidad financiera.

• Handle inbound and outbound calls for multiple portfolios • Use multiple web-based applications for investigation and verification • Answer existing and potential customer questions with accuracy and urgency • Communication of appropriate course of action to clients in a friendly and professional manner • Build customer confidence in the services offered by Propel as a subject matter expert • Work as a team to obtain individual and team goals

• Answer incoming communications from customers • Conduct research to provide answers for customers to resolve their issues