• Operates within the First Line of Defense and assists in driving effective execution against the Enterprise Risk Management Framework. • Champions the Business Control mandate as a critical business partner guiding stakeholders. • Continuously monitors all sources of risk existing within the Business Line and externally. • Conducts RCSA responsibilities including Process Mapping, Risk & Control Matrices, Inherent Risk Assessments, Internal Control testing. • Liaison with the Business Line for all exam related activities including regulatory, Internal Audit and Credit Risk Review.

• Handle customer creation & maintenance • Setup transaction types and manage AutoInvoice & transaction processing • Process receipts both manually and automatically • Configure Lockbox and manage Credit memos & adjustments • Handle Refund processing and Tax configuration • Create Aging reports and handle Revenue recognition basics • Manage receipt reconciliation and understand SLA and accounting entries • Integrate AR with Order Management, Cash Management, and General Ledger • Setup and strategize Collections management including dunning letters and scoring • Manage customer profiles, credit limits, and delinquency • Monitor aging buckets and follow-up activities • Conduct customer risk assessments and reviews • Understand chart of accounts, journal entries, and the period close process

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Banyan Treatment Centers is seeking a detail-oriented and proactive Collections Specialist to support our revenue cycle operations. In this role, you will be responsible for following up on outstanding insurance and patient balances, ensuring timely reimbursement while upholding accuracy, compliance, and professionalism in every interaction. Position Details: - Location: Pompano Beach, FL (On-site); Remote for candidates outside South Florida (Miami-Dade, Broward & Palm Beach counties) - Reports to: Collections Manager & VP of Revenue Cycle Management - Schedule: Full-time, Monday-Friday Key Responsibilities: - Conduct timely and accurate follow-up on outstanding claims with third-party payers, managed care providers, and patients. - Review and work aged accounts receivable (AR) reports to identify unpaid or underpaid claims. - Communicate professionally with patients regarding account balances and set up payment arrangements when necessary. - Research and resolve denials, partial payments, and other payment discrepancies. - Document all collection activities and communications in the billing system in an audit-ready format. - Collaborate with internal billing, coding, and clinical departments to resolve outstanding issues impacting claims payment. - Stay up to date on payer-specific billing requirements, filing deadlines, and appeals processes. - Ensure adherence to federal and state billing regulations, including HIPAA and FDCPA. - Respond to inbound patient and payer inquiries related to billing and collections. - Support departmental goals for AR reduction, cash flow improvement, and compliance. - Perform other tasks and projects as assigned by leadership. Qualifications - High school diploma or equivalent required. - Minimum of 1 year of experience in medical billing, collections, or account resolution; preferably in a healthcare environment. - Familiarity with insurance carriers, managed care plans, and third-party billing processes. - Working knowledge of FDCPA and other relevant collection regulations. - Proficient in Microsoft Office and billing systems (experience with Kipu, CollaborateMD, or similar platforms is a plus). - Excellent communication, problem-solving, and organizational skills. - Ability to work independently and as part of a team in a fast-paced, deadline-driven environment. - Strong attention to detail and ability to maintain confidentiality. Benefits - Medical, dental, and vision insurance - Life and disability coverage - 401(k) with employer match - Paid time off and holidays - Wellness programs - And more Company Description Banyan Treatment Centers operates 18+ locations across the U.S. with accreditation from The Joint Commission and over 1,600 employees delivering compassionate care. As a Collections Specialist, you will: - Join a Mission-Driven Organization. - Support Financial Sustainability. - Grow with an Expanding Company. Apply Now: Join Banyan Treatment Centers as a Collections Specialist and help us sustain high-quality behavioral healthcare through diligent, ethical collections practices. Apply today and take the next step in your revenue cycle career with a leading national provider. EOE

• Own the enterprise outbound collections strategy and roadmap across dialer, SMS, and email channels. • Define customer segmentation and contact cadences aligned to risk tiers, DPD, roll rates, and collectability. • Establish and govern contact policies, including caps, quiet hours, time-zone rules, channel prioritization, and suppression logic. • Partner with Dialer Management to optimize predictive, power, and preview strategies, routing, and callback workflows. • Set performance standards and monitor RPC, PTP, cure rates, abandonment, call quality, and agent productivity. • Collaborate with Workforce Management on list strategy, pacing, penetration, and occupancy targets. • Lead SMS and email program strategy, including consent management, suppression frameworks, and sender reputation. • Oversee compliant message libraries and dynamic content strategies by segment and customer intent. • Drive test-and-learn initiatives, including A/B and multivariate testing across channels, cadence, and messaging. • Develop executive-level dashboards and analytics to measure effectiveness, incremental lift, and ROI. • Ensure compliance with FDCPA, TCPA, CAN-SPAM, Regulation F, UDAAP, privacy laws, and applicable state requirements. • Maintain strategy documentation, change governance, and audit readiness. • Provide strategic oversight of dialer platforms, SMS aggregators, and email service providers. • Lead cross-functional change initiatives, aligning Operations, Compliance, Technology, and frontline teams.