This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Banyan Treatment Centers is seeking a detail-oriented and proactive Collections Specialist to support our revenue cycle operations. In this role, you will be responsible for following up on outstanding insurance and patient balances, ensuring timely reimbursement while upholding accuracy, compliance, and professionalism in every interaction. Position Details: - Location: Pompano Beach, FL (On-site); Remote for candidates outside South Florida (Miami-Dade, Broward & Palm Beach counties) - Reports to: Collections Manager & VP of Revenue Cycle Management - Schedule: Full-time, Monday-Friday Key Responsibilities: - Conduct timely and accurate follow-up on outstanding claims with third-party payers, managed care providers, and patients. - Review and work aged accounts receivable (AR) reports to identify unpaid or underpaid claims. - Communicate professionally with patients regarding account balances and set up payment arrangements when necessary. - Research and resolve denials, partial payments, and other payment discrepancies. - Document all collection activities and communications in the billing system in an audit-ready format. - Collaborate with internal billing, coding, and clinical departments to resolve outstanding issues impacting claims payment. - Stay up to date on payer-specific billing requirements, filing deadlines, and appeals processes. - Ensure adherence to federal and state billing regulations, including HIPAA and FDCPA. - Respond to inbound patient and payer inquiries related to billing and collections. - Support departmental goals for AR reduction, cash flow improvement, and compliance. - Perform other tasks and projects as assigned by leadership. Qualifications - High school diploma or equivalent required. - Minimum of 1 year of experience in medical billing, collections, or account resolution; preferably in a healthcare environment. - Familiarity with insurance carriers, managed care plans, and third-party billing processes. - Working knowledge of FDCPA and other relevant collection regulations. - Proficient in Microsoft Office and billing systems (experience with Kipu, CollaborateMD, or similar platforms is a plus). - Excellent communication, problem-solving, and organizational skills. - Ability to work independently and as part of a team in a fast-paced, deadline-driven environment. - Strong attention to detail and ability to maintain confidentiality. Benefits - Medical, dental, and vision insurance - Life and disability coverage - 401(k) with employer match - Paid time off and holidays - Wellness programs - And more Company Description Banyan Treatment Centers operates 18+ locations across the U.S. with accreditation from The Joint Commission and over 1,600 employees delivering compassionate care. As a Collections Specialist, you will: - Join a Mission-Driven Organization. - Support Financial Sustainability. - Grow with an Expanding Company. Apply Now: Join Banyan Treatment Centers as a Collections Specialist and help us sustain high-quality behavioral healthcare through diligent, ethical collections practices. Apply today and take the next step in your revenue cycle career with a leading national provider. EOE

• Own the enterprise outbound collections strategy and roadmap across dialer, SMS, and email channels. • Define customer segmentation and contact cadences aligned to risk tiers, DPD, roll rates, and collectability. • Establish and govern contact policies, including caps, quiet hours, time-zone rules, channel prioritization, and suppression logic. • Partner with Dialer Management to optimize predictive, power, and preview strategies, routing, and callback workflows. • Set performance standards and monitor RPC, PTP, cure rates, abandonment, call quality, and agent productivity. • Collaborate with Workforce Management on list strategy, pacing, penetration, and occupancy targets. • Lead SMS and email program strategy, including consent management, suppression frameworks, and sender reputation. • Oversee compliant message libraries and dynamic content strategies by segment and customer intent. • Drive test-and-learn initiatives, including A/B and multivariate testing across channels, cadence, and messaging. • Develop executive-level dashboards and analytics to measure effectiveness, incremental lift, and ROI. • Ensure compliance with FDCPA, TCPA, CAN-SPAM, Regulation F, UDAAP, privacy laws, and applicable state requirements. • Maintain strategy documentation, change governance, and audit readiness. • Provide strategic oversight of dialer platforms, SMS aggregators, and email service providers. • Lead cross-functional change initiatives, aligning Operations, Compliance, Technology, and frontline teams.

• Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy • Maintain client satisfaction by addressing client needs through internal and external process partners • Resolve transactions as assigned • Handle sensitive financial data for clients and undergo credit review as part of background screening • Collect past-due accounts across multiple lines of business • Correct billing errors while maintaining client account integrity in all applicable systems • Organize and maintain your day to ensure proper time parameters are met for all items and tasks • Complete other duties as assigned

• Manage and monitor the day-to-day performance of external vendors responsible for collections services, ensuring they meet or exceed key performance metrics. • Collaborate with internal stakeholders to align vendor performance with Upstart’s strategic objectives, ensuring that vendor contributions drive measurable business outcomes. • Ensure that agency partners deliver a personalized and effortless borrower experience, addressing borrower needs quickly and effectively while maintaining Upstart's commitment to quality. • Track vendor performance using established KPIs, such as response times, collections success rates, customer satisfaction scores, and compliance with service level agreements (SLAs). • Build and maintain strong relationships with external agencies to foster open communication, partnership, and alignment with Upstart’s goals. • Collaborate with vendors to identify areas for improvement, provide actionable feedback, and work together to implement solutions that enhance efficiency and borrower outcomes. • Work closely with internal teams such as Operations, Legal, Risk Management, and Lending Partnerships to align vendor performance with Upstart’s broader objectives and operational needs. • Utilize data and reporting tools to track vendor performance, identify trends, and make informed decisions that drive continual improvements in service delivery.