• Own and manage all relationships with telecommunications carriers and aggregators, including ILEC, CLEC, wireless, and wholesale providers • Serve as the primary escalation owner for carrier outages, chronic issues, and service disputes • Own and manage carrier SLAs, including restoration times, ticket aging, and escalation effectiveness • Track, analyze, and report on carrier performance metrics and trends • Negotiate carrier contracts, renewals, pricing adjustments, and service credits • Collaborate with Voice, Network, Operations, and Sales Engineering teams to support customer delivery and issue resolution • Produce and present KPI and performance reports related to carrier services

• Conduct site visits to support customers with engine installation, commissioning, and troubleshooting. • Conduct commissioning of engines including sea trials and HAT and SAT documentation. • Serve as the primary technical liaison for dealers, distributors, and end users in your region. • Ensure customer cases are followed through from initial contact to final resolution. • Monitor and respond to technical support requests in a timely and professional manner. • Oversee and administer the warranty process for your area, ensuring accurate and complete documentation. • Identify, report, and track product quality issues, both internally and externally. • Review and quality-check field service reports and technical documentation before submission. • Make qualified recommendations to the Engineering team based on field observations and recurring issues. • Monitor and evaluate dealer and distributor technical competence within your network. • Support and guide dealers in technical matters, service processes, and OXE product knowledge. • Assist in business plan development for dealers looking to expand their OXE service and sales capabilities. • Contribute to the development and delivery of training programs for the dealer network. • Maintain accurate installation records, field reports, and service documentation. • Communicate relevant technical and operational information between internal departments. • Participate in the continuous improvement of aftermarket processes, reporting structures, and digital tools. • Represent OXE Marine professionally in all customer and partner interactions.

• Draft, review, negotiate, and finalize a wide range of commercial contracts, including sales agreements, vendor contracts, partnership agreements, and non-disclosure agreements, in collaboration with legal counsel and business stakeholders. • Manage the contract lifecycle from initiation to execution and renewal, utilizing contract management systems and best practices. • Ensure all contracts comply with company policies, legal requirements, and industry regulations. • Identify and mitigate contractual risks, proposing solutions and alternative language to protect Instructure’s interests. • Serve as a primary point of contact for internal teams (Sales, Finance, Product, etc.) regarding contract-related inquiries and provide guidance on contractual terms and conditions. • Develop and maintain contract templates, playbooks, and processes to improve efficiency and consistency. • Monitor contract performance and compliance, addressing any discrepancies or issues that arise. • Assist in the development and delivery of training to internal teams on contract processes and key terms. • Maintain accurate and organized contract records and documentation. • Participate in special projects and initiatives related to contract management and legal operations.

• Own the full real estate lifecycle for corporate accounts, from kickoff to lease execution • Serve as the primary point of contact and lead broker for franchisor and enterprise clients • Use Locate's AI agents to build real estate strategies, source sites, evaluate locations, and prepare recommendations • Draft and negotiate LOIs and support lease execution • Bring client and field insights back to the product team to shape how our technology evolves