Managed IT, VoIP, Internet, Cloud -> Better Customer Experience & ROI
Carrier Service Manager
Location
United States
Posted
3 days ago
Salary
$75K - $85K / year
Seniority
Senior
Job Description
Carrier Service Manager
IT Voice
• Own and manage all relationships with telecommunications carriers and aggregators, including ILEC, CLEC, wireless, and wholesale providers • Serve as the primary escalation owner for carrier outages, chronic issues, and service disputes • Own and manage carrier SLAs, including restoration times, ticket aging, and escalation effectiveness • Track, analyze, and report on carrier performance metrics and trends • Negotiate carrier contracts, renewals, pricing adjustments, and service credits • Collaborate with Voice, Network, Operations, and Sales Engineering teams to support customer delivery and issue resolution • Produce and present KPI and performance reports related to carrier services
Job Requirements
- 5+ years of experience working with telecommunications carriers or service providers
- Strong understanding of voice, data, and transport services
- Experience managing carrier escalations, SLAs, and vendor performance
- Demonstrated ability to work cross-functionally with technical and business teams
- Strong analytical, documentation, and communication skills
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