IT Voice logo
IT Voice

Managed IT, VoIP, Internet, Cloud -> Better Customer Experience & ROI

Carrier Service Manager

Location

United States

Posted

3 days ago

Salary

$75K - $85K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Carrier Service Manager

IT Voice

• Own and manage all relationships with telecommunications carriers and aggregators, including ILEC, CLEC, wireless, and wholesale providers • Serve as the primary escalation owner for carrier outages, chronic issues, and service disputes • Own and manage carrier SLAs, including restoration times, ticket aging, and escalation effectiveness • Track, analyze, and report on carrier performance metrics and trends • Negotiate carrier contracts, renewals, pricing adjustments, and service credits • Collaborate with Voice, Network, Operations, and Sales Engineering teams to support customer delivery and issue resolution • Produce and present KPI and performance reports related to carrier services

Job Requirements

  • 5+ years of experience working with telecommunications carriers or service providers
  • Strong understanding of voice, data, and transport services
  • Experience managing carrier escalations, SLAs, and vendor performance
  • Demonstrated ability to work cross-functionally with technical and business teams
  • Strong analytical, documentation, and communication skills

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