OXE Marine

• Conduct site visits to support customers with engine installation, commissioning, and troubleshooting. • Conduct commissioning of engines including sea trials and HAT and SAT documentation. • Serve as the primary technical liaison for dealers, distributors, and end users in your region. • Ensure customer cases are followed through from initial contact to final resolution. • Monitor and respond to technical support requests in a timely and professional manner. • Oversee and administer the warranty process for your area, ensuring accurate and complete documentation. • Identify, report, and track product quality issues, both internally and externally. • Review and quality-check field service reports and technical documentation before submission. • Make qualified recommendations to the Engineering team based on field observations and recurring issues. • Monitor and evaluate dealer and distributor technical competence within your network. • Support and guide dealers in technical matters, service processes, and OXE product knowledge. • Assist in business plan development for dealers looking to expand their OXE service and sales capabilities. • Contribute to the development and delivery of training programs for the dealer network. • Maintain accurate installation records, field reports, and service documentation. • Communicate relevant technical and operational information between internal departments. • Participate in the continuous improvement of aftermarket processes, reporting structures, and digital tools. • Represent OXE Marine professionally in all customer and partner interactions.