The market leader in high powered diesel outboards up to 300HP
Technical Area Manager – TAM
Location
United States
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Technical Area Manager – TAM
OXE Marine
• Conduct site visits to support customers with engine installation, commissioning, and troubleshooting. • Conduct commissioning of engines including sea trials and HAT and SAT documentation. • Serve as the primary technical liaison for dealers, distributors, and end users in your region. • Ensure customer cases are followed through from initial contact to final resolution. • Monitor and respond to technical support requests in a timely and professional manner. • Oversee and administer the warranty process for your area, ensuring accurate and complete documentation. • Identify, report, and track product quality issues, both internally and externally. • Review and quality-check field service reports and technical documentation before submission. • Make qualified recommendations to the Engineering team based on field observations and recurring issues. • Monitor and evaluate dealer and distributor technical competence within your network. • Support and guide dealers in technical matters, service processes, and OXE product knowledge. • Assist in business plan development for dealers looking to expand their OXE service and sales capabilities. • Contribute to the development and delivery of training programs for the dealer network. • Maintain accurate installation records, field reports, and service documentation. • Communicate relevant technical and operational information between internal departments. • Participate in the continuous improvement of aftermarket processes, reporting structures, and digital tools. • Represent OXE Marine professionally in all customer and partner interactions.
Job Requirements
- 6–8 years of experience in the marine service industry or working with marine propulsion systems
- Strong mechanical and/or electrical background with hands-on diagnostic skills
- Solid knowledge of diesel engines, preferably common rail systems
- Practical understanding of outboard engine installation and vessel integration
- Valid US boat license and ability to obtain a passport for international travel
- Strong communication skills in English, written and spoken
- Ability to work independently, manage priorities, and thrive in a remote working environment
- Customer-oriented, service-minded, and solution-focused
Benefits
- 401(k) with employer matching
- Health, dental & vision insurance
- Life insurance
- Employee assistance program
- Paid time off
- Flexible schedule Monday to Friday
- Occasional weekends are required, with time in lieu of work
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