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Tech Solution Center Analyst Lead

AnalystAnalystOtherRemoteSeniorTeam 10,001+Since 1845H1B SponsorCompany SiteLinkedIn

Location

Ohio + 1 moreAll locations: Ohio | Pennsylvania

Posted

99 days ago

Salary

$34K - $60K / year

Seniority

Senior

Associate Degree4 yrs expExperience acceptedEnglish

Job Description

Tech Solution Center Analyst Lead

PNC

• Provides support and problem resolution for technology products and applications. • Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware. • Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. • Resolves incidents and fulfills requests in accordance with knowledge documentation. • Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery. • Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations. • Supports leadership with knowledge management, training, new product support, and other specialties/projects.

Job Requirements

  • Extensive Service Desk Experience
  • Chat experience a plus
  • Ticket Experience
  • Phone Experience
  • IT Background
  • 4+ years of related business or functional experience
  • Associates or equivalent degree or comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service

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