• Maintain strong relationships with fellow fraud fighters within the BioCatch customer base to support and enable them to get maximum value out of the BioCatch solutions. • Provide subject matter expertise (SME) support to our customers to drive the use of BioCatch in achieving their strategic plans. • Work with customers and BioCatch Data Science to continually strive for high fraud detection rates, whilst maintaining low levels of friction for genuine customers. • Use a data-driven approach to prove the value of BioCatch against success criteria for proof of value and pilot projects. • Educate potential and new customers on BioCatch and Behavioural Biometrics specifically for targeting their key problems and use cases. • Work tactically with customers to deploy rules for acute fraud attacks. • Continually focus on leading customers towards best practices. • Be a voice of the customer to internal BioCatch functions to drive our own product strategy and delivery. • Support BioCatch Data Science in researching new and emerging threats across our main use cases including Account Takeover, Account Opening, Remote Access Scams, Social Engineering Scams and Mule detection. • Deliver reporting and insights on fraud detection performance. • Share interesting stories and learnings from the field with our Sales Enablement function and strive to be a thought leader in the fraud space. • Provide SME support to the BioCatch Sales functions to enable them in new customer acquisitions.

• Draft and submit Rate, Rule, and Form filings for all states and Property & Casualty lines of business • Assist with tracking and managing state filing objections • Monitor the status of state filing projects • Conduct targeted research using public and proprietary insurance resources to support client projects • Track bureau changes, updates to industry regulations and market trends • Actively participate in internal strategy meetings and training sessions to build your insurance and consulting expertise • Collect, organize, and synthesize data for use in client-facing reports and internal strategic projects • Perform meticulous data entry and formatting for regulatory filings, ensuring 100% accuracy and compliance • Assist in managing internal databases to ensure information is current and accessible • Support the creation of professional draft documents, presentations, and client deliverables • Maintain organized project files and contribute to the continuous improvement of our internal templates and tools

• Acts as the primary resource for assigned providers or groups to establish, oversee, and maintain positive relationships. • Optimizes interactions with assigned providers and internal business partners. • Monitors service capabilities and collaborates cross-functionally to ensure that the needs of constituents are met. • Supports or assists with operational activities that may include, but are not limited to, database management, and contract coordination. • Performs credentialing support activities as needed. • Educates providers as needed to ensure compliance with contract policies and parameters. • Meets with key providers periodically ensure service levels are meeting expectations. • Manages the development of agenda, validates materials, and facilitates external provider meetings. • May collaborate cross-functionally on the implementation of large provider systems. • Conduct standard provider recruitment, contracting, or re-contracting activities and assist with more complex contracting discussions as needed.

• Lead design, configuration, and enhancement of SAP EWM processes, including inbound/outbound shipping, receiving, labor management, RF framework, space utilization, variant configuration, and material segmentation • Provide daily support, training, and functional enhancements for EWM functionality • Drive best practices for warehouse operations during global S/4 HANA rollouts • Translate business requirements into actionable SAP EWM solutions aligned with operational needs • Collaborate with cross-functional teams across North America and global operations, including MM, SD, PP, FI, and LE modules • Partner with system integrators and internal SAP teams to deliver integrated S/4 HANA warehouse solutions