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IT Service Delivery, Provisioning Specialist
Location
United States
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
IT Service Delivery, Provisioning Specialist
Engio
• Independently negotiate and own project timelines with customers, internal engineering teams, and vendors to ensure projects are delivered efficiently, and revenue is realized expediently. • Take responsibility for financial reconciliation; ensure accurate billing triggers are set in the CRM and lead the QA process for tasks handed off to Finance. • Manage routine operational vendor relationships critical for provisioning services and oversee monthly inventory audits and reconciliations autonomously. • Act as the primary communication lead with customers, providing transparent status updates and managing expectations throughout the contract-to-fulfillment process. • Effectively manage internal resource allocation to balance team workload and maintain a smooth delivery pace.
Job Requirements
- 3+ years of proven experience in Service Delivery, Customer Implementation, or Project Coordination within a technical services environment.
- Documented ability to manage and optimize delivery towards RFT and OTIF metrics.
- Strong grasp of financial processes, including billing triggers, revenue realization, and quality assurance checks.
- Excellent negotiation skills and the ability to manage complex internal and external stakeholders independently.
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