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Engio

Hiring the best Engineering and Tech talents for your business

IT Service Delivery, Provisioning Specialist

IT SupportIT SupportFull TimeRemoteSeniorTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

IT Service Delivery, Provisioning Specialist

Engio

• Independently negotiate and own project timelines with customers, internal engineering teams, and vendors to ensure projects are delivered efficiently, and revenue is realized expediently. • Take responsibility for financial reconciliation; ensure accurate billing triggers are set in the CRM and lead the QA process for tasks handed off to Finance. • Manage routine operational vendor relationships critical for provisioning services and oversee monthly inventory audits and reconciliations autonomously. • Act as the primary communication lead with customers, providing transparent status updates and managing expectations throughout the contract-to-fulfillment process. • Effectively manage internal resource allocation to balance team workload and maintain a smooth delivery pace.

Job Requirements

  • 3+ years of proven experience in Service Delivery, Customer Implementation, or Project Coordination within a technical services environment.
  • Documented ability to manage and optimize delivery towards RFT and OTIF metrics.
  • Strong grasp of financial processes, including billing triggers, revenue realization, and quality assurance checks.
  • Excellent negotiation skills and the ability to manage complex internal and external stakeholders independently.

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