• Provide first-line contact to clients via phone, email, and remote VPN access. • Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults. • Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments. • Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions. • Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices. • Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose. • Maintain infrastructure resilience, backup, and recovery. • Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs. • Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams. • Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans. • Identify and develop opportunities for continuous improvement across IT and AV environments.

• Must LOVE the brand, be willing to share your passion - it’s contagious! • Use the brand’s products/services! • Familiarity with the brand site and media/searches related to it • Ability to compare and analyze competitor products • Comfortable showing empathy to customers in stressful situations

• Act as the main point of contact for ACM’s bridge and construction loan products • Respond to scenario questions and review loan applications to ensure proper guideline alignment and structure • Research and respond to guideline inquiries, providing accurate and timely underwriting support • Assist loan officers and processors with loan eligibility, structuring, and guideline interpretation • Perform due diligence reviews of builders and construction-related documentation; clear underwriting conditions prior to closing and coordinate directly with builders as needed • Prepare construction files for loan modification to perm once construction is complete • Review and analyze complex income documentation, including personal and business tax returns, and perform calculations for qualifying income

• Perform network administration and provide network support • Configure active network components • Be responsible for Linux administration and support • Conduct analysis, troubleshooting, and monitoring within the network environment • Oversee network management and provide operational support