EOS IT Solutions

• Lead global Data Center Services delivery across multiple regions. • Establish operating cadence, KPIs, governance, and performance management. • Build scalable organizational structures and succession plans. • Drive continuous operational improvement and standardization. • Oversee infrastructure services including server deployment, rack integration, network support, logistics operations, and managed service execution. • Ensure operational readiness and service consistency across global environments. • Improve delivery velocity, quality, utilization, and customer experience. • Serve as executive sponsor across strategic customer relationships. • Partner with customers to align operational outcomes with business priorities. • Lead governance reviews and executive business reviews. • Own forecasting, budget planning, capacity planning, and financial performance. • Drive productivity, margin improvement, and service scalability. • Support strategic growth initiatives and service expansion. • Lead automation, process optimization, and operating model evolution. • Introduce metrics-driven decision making and operational maturity. • Build scalable service frameworks that support future growth. • Build, lead, and inspire a high-performing global organization. • Develop leadership capability through coaching, mentoring, and succession planning. • Drive employee engagement, retention, and organizational development strategies. • Champion EOS values, leadership principles, and culture across global teams.

• Lead global service delivery and operations for a key client’s data center and test/dev environments. • Oversee a diverse, globally distributed team—including field technicians, project managers, and service delivery leads. • Define and execute the vision for global data center service delivery in alignment with client goals. • Ensure adherence to SLAs, KPIs, and operational level agreements (OLAs). • Lead cross-regional initiatives using Lean Six Sigma and continual service improvement (CSI) methodologies. • Build, lead, and mentor high-performing international teams across multiple time zones. • Own the commercial performance of service operations, ensuring accurate billing and financial transparency. • Ensure compliance with global regulatory standards such as ISO 27001, NIST, PCI-DSS.

• Act as a liaison between the Project Managers and other departments within the company, including sales, logistics, warehousing, client and operations. • Respond to RFP on behalf of PMO organization delivering preliminary Project Plans, Schedule of Values, and RFI Responses. • Assist with project planning, including creating and maintaining project schedules, tracking project milestones, and monitoring project budgets. • Help ensure that projects are delivered on time and within budget by monitoring project progress and identifying potential issues that may impact project delivery. • Support the project team in preparing project documentation and reports, including project plans, status reports, and other project-related documentation. • Maintain project-related files and documentation, ensuring that all project information is up to date and easily accessible. • Help the Project Managers in coordinating the activities of project team members, including scheduling and attending project meetings, tracking action items, and following up on project-related tasks.

• Drive the full cycle of design, scheduling and deployment of collaborative VC Equipment • Coordinate collaboration among cross functional partners and 3rd party vendors • Lead projects through design, procurement, deployment and commissioning • Provide project stakeholders with routine status updates • Engage with third party vendors for hardware procurement • Regularly perform site visits throughout the lifecycle of the projects • Light drafting work in AutoCAD

• Coordinate the collaboration of cross functional partners and 3rd party vendors from project planning to execution/post deployment review. • Prioritize tasks for Deployment Coordinators while supporting the Deployment Engineering team with non-standard deployments. • Lead projects through design, procurement, deployment and commissioning of shared and collaborative IT gear in tech office builds, including the verticals of: Video Conferencing (VC), event production spaces, digital signage, broadcast studios & more. • Provide project stakeholders with a routine status of the deployment project, actively communicating technical issues and risks, and minimizing the impact of these issues and risks through the use of Asana. Posting weekly project updates. • Applying the client standards while determining the design, bill of materials, and drawings for new and remodelled offices, working collaboratively with the design engineers and cross functional partners. • Engage with third party vendors for hardware procurement, scheduling, and integration of systems. Holding outside vendors accountable for proper installation and commitments to contracts such as adhering to schedules & handing over a complete product or project across the finish line. • Regularly perform site visits throughout the lifecycle of the projects. • Performs testing and commissioning handovers with third party vendors. • Light drafting work in AutoCAD, marking up drawings to convey design intent to other trades. • Participating in Bluebeam sessions during design reviews to sign off on drawings, documentation, RFI’s, etc. • Travel up to 30% of the time.

• Provide first-line contact to clients via phone, email, and remote VPN access. • Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults. • Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments. • Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions. • Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices. • Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose. • Maintain infrastructure resilience, backup, and recovery. • Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs. • Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams. • Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans. • Identify and develop opportunities for continuous improvement across IT and AV environments.

• Act as a liaison between the Project Managers and other departments within the company, including sales, logistics, warehousing, client and operations. • Respond to RFP on behalf of PMO organization delivering preliminary Project Plans, Schedule of Values, and RFI Responses. • Assist with project planning, including creating and maintaining project schedules, tracking project milestones, and monitoring project budgets. • Help ensure that projects are delivered on time and within budget by monitoring project progress and identifying potential issues that may impact project delivery. • Support the project team in preparing project documentation and reports, including project plans, status reports, and other project-related documentation. • Maintain project-related files and documentation, ensuring that all project information is up to date and easily accessible. • Help the Project Managers in coordinating the activities of project team members, including scheduling and attending project meetings, tracking action items, and following up on project-related tasks.

• Support the Project Manager and Program with end-to-end project management for Network Deployment initiatives, covering planning, execution, monitoring, and closure • Execute small to midsize project workstreams with Project Manager oversight • Help track project objectives, scope, deliverables, and success criteria in collaboration with stakeholders • Support entry and execution of detailed project plans while meeting EOS program process standards (Jira tickets, other EOS tools) to ensure schedules are met within program SLAs • Support project initiation activities including identifying contractual obligations, client needs and goals, existing site situation, necessary contacts, and access to existing information as needed • Provide proactive support across the many layers of planning from the start of each site deployment, including surveys, staging of hardware, and deployments • Involvement in risk assessments and support of program mitigation strategies to drive project success • Assist with communication and accountability of internal teams, external vendors, and contractors to optimize resource utilization and timely task delivery • Support PM, project, and program procurement and logistics for equipment, materials, and service needs • Assist program tracking of project progress and KPIs, communicating status updates and actionable insights to Project Managers • Facilitate effective communication and collaboration across project teams, serving as liaison between technical and non-technical contributors in internal, client, and vendor or subcontractor organizations • Assist the Project Manager and program in tracking project budgets, monitoring expenditures, and ensuring accurate financial documentation in partnership with finance teams • Apply and uphold project coordinator best practices, task deployment, and tools to drive project success • Assist with project closure activities including handover documentation, ongoing activity transfer, post-project reviews on PMO task execution, and lessons learned sessions to drive continuous improvement • Support collaboration with facilities and construction teams to ensure compliance with regulatory and safety standards • Travel to project sites when requested to learn or oversee activities and provide hands-on support

• Leads, plans, and coordinates all aspects of technical projects from initiation through delivery • Advanced skills in Microsoft Excel as all documentation is Excel based • Advanced technical understanding of Network projects to discuss site requirements with all stakeholders including but not limited to engineers, PMs, and management • Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed • Proactiveness is required as the role includes many layers of planning from the start of each site deployment from surveys, staging of hardware, and deployments • Effectively communicate all project timelines, deliverables, and risks associated with the completion of each project’s objectives • Manage customer expectations on updates of all documentation throughout the week for both customer internal documents • Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met • Conducts project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement

• Lead the end-to-end management of fiber optic splicing projects, including new builds, network expansions, and repairs. • Develop and maintain detailed project schedules, budgets, and resource plans. • Conduct site assessments, review engineering design packages (EDPs), and validate technical feasibility. • Oversee installation, splicing, testing, and commissioning activities to ensure alignment with specifications. • Identify risks and implement mitigation strategies to maintain delivery timelines and quality standards. • Provide technical direction on fusion and mechanical splicing for single-mode, multi-mode, and ribbon fiber. • Supervise OTDR, OLTS, and power meter testing, ensuring data accuracy and certification integrity. • Analyze OTDR traces, loss budgets, and test results for quality assurance. • Support root cause analysis for faults or defects, implementing corrective and preventive actions. • Stay current with emerging fiber optic technologies, testing methodologies, and equipment advancements. • Lead and coordinate multidisciplinary project teams including splicing technicians, engineers, and subcontractors. • Promote a safety-first culture and ensure compliance with all operational protocols. • Mentor team members and foster professional development across field operations. • Act as the key liaison between internal departments, vendors, and clients to maintain communication and alignment throughout the project lifecycle. • Enforce QA/QC standards through regular inspections and audits. • Ensure all deliverables meet client requirements, contractual obligations, and industry benchmarks (ITU, FOA, BICSI). • Manage project documentation, including test results, as-built records, and handover packs. • Maintain strict adherence to health and safety policies and environmental standards. • Develop and manage project budgets, cost forecasts, and resource utilization. • Track progress against KPIs, milestones, and SLAs. • Deliver regular project reports, dashboards, and performance summaries to senior management and stakeholders. • Support post-project reviews and contribute to continuous improvement initiatives.