Providing global simplicity with full transparency, from people you can trust and a culture that delivers.
IT Support
Location
Philippines
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
IT Support
EOS IT Solutions
• Provide first-line contact to clients via phone, email, and remote VPN access. • Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults. • Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments. • Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions. • Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices. • Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose. • Maintain infrastructure resilience, backup, and recovery. • Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs. • Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams. • Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans. • Identify and develop opportunities for continuous improvement across IT and AV environments.
Job Requirements
- Experience in an IT Engineer/Technician role with exposure to AV environments.
- Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).
- Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
- Proven ability to work and deliver effectively within defined measures of success.
- An analytical and pragmatic problem-solving focus.
- Self-motivated and decisive, with the ability to adapt to change and competing demands.
- Degree in Information Technology, Audio Engineering, or related subject/equivalent experience.
- Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications).
- Experience with the O365 suite of applications and tools.
- Experience of WAN technologies such as MPLS and site-to-site VPN.
- Experience of SD-WAN, internet breakout, and web-filtering technologies.
- Experience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.
Benefits
- EOS is committed to creating a diverse and inclusive work environment
- Equal opportunity employer
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