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Engio

Hiring the best Engineering and Tech talents for your business

IT Backup & Recovery Services Specialist

IT SupportIT SupportFull TimeRemoteSeniorTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

0

Seniority

Senior

3 yrs expEnglishLinuxVMware

Job Description

IT Backup & Recovery Services Specialist

Engio

• Take lead responsibility for maintaining, monitoring, and optimizing highly available, enterprise-grade backup solutions (e.g., Veeam, Commvault, etc.). • Lead detailed Root Cause Analysis (RCA) for recurring and complex backup failures, implementing permanent fixes and service improvements. • Act as a key reviewer and executor for service changes, ensuring strict adherence to ITIL change enablement procedures. • Actively identify, propose, and implement opportunities for automation and process enhancement to boost service reliability and efficiency. • Serve as the Subject Matter Expert (SME) for customer and internal team inquiries, translating technical problems into clear business impacts.

Job Requirements

  • 3+ years managing and supporting diverse, large-scale enterprise backup and recovery solutions in a multi-client or high-volume environment.
  • Strong expertise in VMware vSphere environments and a deep understanding of network storage concepts.
  • Process Acumen: Extensive, hands-on experience with formal change management, problem management, and writing high-quality operational and technical documentation.
  • Proven ability to troubleshoot issues across OS (Windows/Linux exposure), network, storage, and application layers.

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