• Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities • Actively network within existing client contacts for any new business/prospects • Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications • Consulting with clients on sample design and business issues. • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients • Resolving sales or delivery issues with client and Operations teams • Managing bid requests, and ensuring proper and timely delivery • Collaborating with partners and vendors to ensure seamless project execution • Act as the liaison between Sales and Project Managers on all projects. • Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities. • Maintaining personal quota while delivering on the above

• Developing and delivering proactive engagement strategies, health checks, and business reviews. • Analyzing product usage and satisfaction to ensure renewals and long-term value. • Identifying risk signals early and taking action to mitigate churn. • Negotiating contracts that are mutually beneficial to both the customer and Elsevier. • Identifying upselling and expansion opportunities aligned with customer goals. • Positioning additional Clinical Solutions products to meet emerging needs through consultative selling. • Leading sales motions from discovery through negotiation and closing. • Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions. • Serving as a consultative partner aligned to client objectives. • Studying market trends and becoming an industry expert within your designated health system region. • Owning the end-to-end sales process for renewals and expansions. • Coaching sales executives on expansion opportunities that meet customer needs. • Forecasting accurately and managing pipeline using Salesforce CRM. • Working closely with Sales Executives and Customer Success to drive results. • Sharing market feedback and helping shape product improvements. • Supporting coaching, mentoring and training of new team members on occasion.

• Üzleti kapcsolatok kialakítása és fenntartása éttermekkel (100 - 150 partner) • Átfogó gondoskodás a partnerekről az adott régióban • Üzleti feltételek és marketingkampányok tárgyalása a partnerekkel • Szoros együttműködés a marketingcsapattal • A partnerek igényeinek közvetítése a központba • Rendszeres riportálás közvetlen felettesnek • CRM rendszer kezelése (Salesforce)

Title: 137 FR - Gestionnaire de comptes, Équipe des comptes nationaux (12 mois) Location: MDv" style="font-size:14px">Ottawa , Ontario , Canada MDv" style="font-size:14px">Toronto , Ontario , Canada MDv" style="font-size:14px">Montreal , Quebec , Canada MDv" data-ui="job-workplace" style="font-size:14px">Hybrid Export and Development Canada, Professional Contract 5899137 Job Description: Join the EDC team! At Export Development Canada (EDC), we help Canadian businesses succeed abroad. We provide them with the financial tools and expertise they need to explore new markets and reduce risks, with one goal in mind: to build a better Canada and a better world through trade.  Position: Account Manager, National Accounts Team, Small Businesses Job type: Contract (12 months) Remuneration: - Business Development 16: The annual salary is based on qualifications and experience and typically ranges from $74,297 to $99,063, plus a performance-based incentive bonus. Workplace  : - Export Development Canada offers a hybrid work environment where employees are currently required to work in the office two days a week, increasing to three days a week in September 2026. - The successful candidate can work from EDC's head office in Ottawa or from one of our community hubs located in Toronto or Montreal. About EDC At Export Development Canada (EDC), we help Canadian businesses succeed abroad. As a Crown corporation with a financial mandate, EDC offers innovative financial solutions and expert advice to help businesses explore new markets, mitigate risks, and grow. Why join EDC? - Collaborate with a diverse and experienced team. Work with talented professionals who leverage their extensive knowledge and expertise to drive success. - Thrive in a supportive and team-oriented environment. Develop your potential in a workplace where collaboration and mutual support are paramount. - Generate global benefits by driving sustainable growth in emerging markets. Make a difference by facilitating sustainable development in strategic regions around the world. - Work for an organization recognized as one of Canada's Top 100 Employers, one of Canada's Best Diversity Employers, and one of Canada's Best Work-Life Balance Employers. Join an organization known for its commitment to excellence, diversity, and work-life balance. - Enjoy a comprehensive benefits program: - Flexible benefits – Our program lets you choose the coverage that meets your individual needs, including medical and dental care and life insurance. We also offer additional flexible credits that allow you to customize your benefits. - Defined Contribution Pension Plan – Secure your future with our generous matching contribution program that helps you save for retirement. - Competitive Annual Leave Program – Balance work and personal life with our competitive annual leave program, which offers permanent employees four weeks of vacation and two floating holidays per year upon hiring. - Comprehensive wellness programs – Take care of your health and happiness by taking advantage of wellness initiatives, mental health support and fitness programs. - Professional Development – ​​Propel your career with conferences, language training and learning opportunities designed to support your professional development and advancement. Team and position overview The National Accounts, Small Business Team empowers micro and small businesses across Canada. Through a collaborative and skills-based approach, our account managers, Client Services Team, and Exporter Engagement Team deliver an exceptional client experience by focusing on personalized, practical advice and tailored export solutions. The National Accounts, Small Business Team manages relationships with small exporting businesses and their financial partners, facilitating access to EDC's financial solutions and knowledge products. As a virtual business development team, we collaborate across EDC and with Canadian financial institutions to foster customer loyalty and satisfaction, as well as new business opportunities. With a focus on operational excellence, inclusive commerce, and scalable support, the National Accounts, Small Business Team continually refines its approach to meet the evolving needs of Canadian exporters and EDC's customer strategy. The National Accounts, Small Business team is seeking a motivated, organized, and service-oriented individual for an Account Manager position within the Portfolio Account Management Team. Working closely with key financial partners, the successful candidate will manage, maintain, and grow a broad portfolio of current and prospective Canadian small business clients. This will involve assessing EDC's potential clients, optimizing existing client retention through cross-selling and client engagement strategies, and collaborating closely with other business development and underwriting teams to deliver products and services to our clients in a predictable manner. In addition, the successful candidate will promote EDC's working capital solutions by regularly communicating with financial institutions and other market intermediaries. Main responsibilities - Portfolio account managers handle a portfolio of approximately 150 to 200 small business clients. In this role, they respond to client inquiries and identify cross-selling opportunities for EDC's range of risk management and working capital solutions to support clients' export growth. - Evaluate inquiries from potential small business clients and financial partners to identify new business development opportunities, assess working capital issues and risk management needs, and propose value-added solutions. - To act as trusted resources to current and potential clients and resolve their issues, while managing internal and external interactions professionally and striving to achieve positive results for clients and partners. - Develop, monitor and advance their own sales pipeline in order to achieve their personal targets for key performance indicators (KPIs) and contribute to their team's objectives. - Planning and using their time effectively, while balancing competing priorities related to a large client portfolio. - Collaborate closely with external partners and internal risk management teams to ensure the processing of client transactions through EDC's underwriting processes. - Contribute to the success of their team by carrying out projects, initiatives and tasks that go beyond portfolio management responsibilities. - Identify and communicate trends, market insights and examples of EDC's impact on customers through ongoing interactions with current and potential customers and partners. - Demonstrate a positive team spirit that respects their team's mandate to help Canadian small businesses grow and thrive internationally. Selection criteria - Bilingualism – excellent ability to communicate in French and English; - Undergraduate degree in business administration, finance, commerce, or another relevant discipline - At least 2 years of experience in business development, commercial lending, international trade, financial services, risk analysis or underwriting; - Knowledge of best practices in strategic selling or account management. Strengths - Experience in business development within commercial banking services - Knowledge of bank credit and loan practices - Knowledge of international business practices and international trade - Good knowledge of EDC's financial solutions - MBA or accredited professional designation in international business (PACI) Eligibility EDC is committed to fair employment practices and preference will be given to individuals who are legally eligible to work in Canada at the time of application (e.g., Canadian citizens or permanent residents). Applicants must meet government security screening requirements at the required level. The position is open to individuals who meet all the essential requirements outlined above and whose application is received by the closing date. The position is open to individuals who meet all the essential requirements outlined above and who apply before the closing date.  EDC's Commitment to Employment Equity  EDC is committed to employment equity and building a diverse workforce. It is also committed to creating a safe and inclusive environment that respects people of all backgrounds, abilities, and skills. It fosters a culture of inclusion and belonging where everyone has equal opportunities to learn, grow, succeed, and reach their full potential.  EDC invites women, Indigenous people, members of a visible minority, persons with disabilities and members of the 2ELGBTQI+ community to apply. Your application must clearly demonstrate that you meet all the requirements. We thank all applicants for their interest in a career at EDC. However, we will only contact those selected for an interview. Please note that qualified candidates may be considered for other positions at the same level within EDC.