• Utilise industry expertise and understanding of apprenticeship standards and assessment plans to advise and support apprenticeship delivery team, admissions, apprentices, and employers • Review apprentice portfolio completion and evidence submission • Provide technical and specialist support for University teams and external stakeholders in relation to EPA • Support the development of the portfolio of evidence and achievement of apprenticeship standards • Provide information, advice and guidance for the apprentice’s workplace mentor and/or employer • Conduct the final gateway desktop review and feedback ahead of the final EPA submission • Work in partnership with other Technical Managers to improve service and apprentice experience

• Strengthen and grow a sustainable revenue stream by leading the strategy and execution of a high-performing monthly giving program. • Drive donor acquisition, retention, and long-term engagement through a coordinated, multi-channel approach. • Connect cross-functional teams and optimize systems and operations to maximize program impact on organizational growth and mission delivery. • Plan and execute day-to-day operations of the monthly giving program, including building campaign calendars and coordinating multi-channel outreach. • Oversee donor lifecycle efforts such as acquisition, upgrades, reactivation, and retention while testing new channels.

• You lead and coach local teams across up to 10 studios in southern Germany (currently Stuttgart, Nuremberg, 3x Munich) and are a central part of our operational success. • You ensure our quality standards are maintained. • You act as the link between the operational studios and headquarters, ensuring seamless information flow and implementation of strategic directives. • You are the point of contact for our therapists and reception staff, take care of their satisfaction and promote their development. • You plan and monitor staffing resources to ensure efficient and employee-friendly scheduling. • You support the handling of complex customer inquiries and ensure excellent customer service across all studios. • You train teams in membership sales and help build long-term customer relationships.

• Supervise Administrative Managers, legal assistants, receptionists, office coordinators/supervisors, administrative assistants, and interns • Monitor and coordinate legal assistant/attorney staffing ratios and workflow • Manage timekeeping of direct reports by reviewing and approving weekly timecards, PTO requests, monitoring and managing hours, breaks and overtime requests • Assess staff performance, provide coaching/guidance and address performance issues when needed, conduct annual performance reviews of direct reports • Understand and able to perform basic employee relations • Recruit, interview and hire: review/vet resumes, conduct and coordinate interviews, and obtain final approval for hiring • Employee onboarding duties (determine office seating, ensure office services and IT have set up office/workstation and created required User accounts) and offboarding duties • Partner with business leaders ensuring needs from different departments are being met • Collaborate with the development and implementation of training for assigned staff • Work closely with firmwide Directors and Managers to implement and improve firm policies and procedures • Ensure the offices are functional, safe, and adequately stocked with necessary supplies • Interact with property managers and manage vendors in support of office operations • Plan, schedule and promote office events (e.g. monthly breakfasts, happy hours, holiday parties, staff meetings, partnership meetings) • Monitor costs and expenses to assist in budget preparation • Some travel required; other duties as assigned