• Serve as a primary point of contact for contractors using Itron’s EP&R platforms to support utility customers during emergency operations. • Build and maintain authentic, trust-based relationships with contractor accounts. • Partner collaboratively with internal teams to resolve issues and improve customer outcomes. • Become a subject matter expert in Storm Manager, including core workflows, user roles, data visibility, and storm-response best practices. • Support implementations and expansions by preparing contractors for new workflows, features, or changes.

Role Description The National Account Manager – Service is responsible for driving maximum profitability and market growth for an assigned book of business of national accounts, by securing new business, growing existing relationships, and executing strategic initiatives to expand Curry Supply’s service and aftermarket support offerings. This role requires executive-level negotiation, high-level professionalism, and the ability to develop and execute 1–3 year strategic account plans. The position is accountable for meeting or exceeding monthly sales attainment goals, while delivering long-term account growth, retention, and profitability. Key Responsibilities - Manage an assigned book of business consisting of designated national accounts - Meet or exceed monthly sales attainment goals - Develop and maintain strong customer relationships - Identify and secure new service opportunities (repair, maintenance, field service, and support programs) - Execute account-specific growth strategies - Conduct customer needs assessments and service program evaluations - Develop pricing strategies and service offerings - Present business plans for leadership approval - Resolve customer concerns and ensure service execution satisfaction - Coordinate cross-functionally across service, operations, and support teams - Define a go-to-market strategy for service offerings - Provide monthly reporting on service account performance - Monitor industry trends and service demand - Participate in customer visits and service reviews - Continuously improve product and service knowledge Collaboration Expectations - Maintains primary ownership of national account relationships - Joint calls with vendor partners are encouraged - Internal collaboration limited to coordination as needed - Routine joint calls with Curry Supply sales reps are not a defined responsibility - Operates independently in customer-facing engagements Qualifications - Bachelor’s degree or equivalent experience - 5+ years of national account or service sales management experience - Proven record of achieving sales goals - Experience with service operations or aftermarket support preferred - CRM experience preferred - Strong communication and organizational skills Requirements - 30–40% travel required - Valid driver’s license required - Ability to lift up to 40 lbs. Compliance & Safety This is a safety-sensitive role subject to company policies. Job Location Remote with travel required

• Lead the client relationship on long-term engagements (12 months+), from onboarding through the annual review • Advise clients on AI tools and agents suited to their real needs (automation, LLMs, etc.) • Co-facilitate scoping workshops and operational audits with decision-makers • Draft clear, professional summaries, reports, and follow-up documentation • Coordinate deliverables with the technical team and ensure field adoption • Track the KPIs and OKRs defined at the start of the engagement, and raise alerts when necessary • Identify opportunities to evolve or expand the engagement

• Responsible for managing 4 direct reports. • Positioned within the Senior Leadership job family, with accountability for strategic impact, commercial outcomes, and cross-functional alignment. • Provides leadership and direction across Exemplar Global’s market-facing teams including Sales, Account Services, Community, and Marketing. • Support diversification of revenue streams and expansion into new market channels. • Identify, develop, and secure strategic partnerships with certification bodies, industry associations, enterprises, and adjacent organizations to create scalable training and certification pathways. • Own strategic partner relationships end-to-end, including commercial terms, agreement structure, delivery expectations, and performance outcomes. • Ensure partnership opportunities are converted into a qualified pipeline and effectively progressed in collaboration with Sales and Account Services. • Translate partner and market needs into structured, commercially viable programs and revenue opportunities. • Collaborate with Product, QA, and Operations to ensure offerings and programs align with partner needs and can be delivered efficiently and consistently. • Establish governance, systems, and reporting frameworks to support partnership performance, accountability, and scalability. • Contribute at the senior leadership level to strategic planning, decision-making, and organizational alignment.