• Lead the client relationship on long-term engagements (12 months+), from onboarding through the annual review • Advise clients on AI tools and agents suited to their real needs (automation, LLMs, etc.) • Co-facilitate scoping workshops and operational audits with decision-makers • Draft clear, professional summaries, reports, and follow-up documentation • Coordinate deliverables with the technical team and ensure field adoption • Track the KPIs and OKRs defined at the start of the engagement, and raise alerts when necessary • Identify opportunities to evolve or expand the engagement

• Responsible for managing 4 direct reports. • Positioned within the Senior Leadership job family, with accountability for strategic impact, commercial outcomes, and cross-functional alignment. • Provides leadership and direction across Exemplar Global’s market-facing teams including Sales, Account Services, Community, and Marketing. • Support diversification of revenue streams and expansion into new market channels. • Identify, develop, and secure strategic partnerships with certification bodies, industry associations, enterprises, and adjacent organizations to create scalable training and certification pathways. • Own strategic partner relationships end-to-end, including commercial terms, agreement structure, delivery expectations, and performance outcomes. • Ensure partnership opportunities are converted into a qualified pipeline and effectively progressed in collaboration with Sales and Account Services. • Translate partner and market needs into structured, commercially viable programs and revenue opportunities. • Collaborate with Product, QA, and Operations to ensure offerings and programs align with partner needs and can be delivered efficiently and consistently. • Establish governance, systems, and reporting frameworks to support partnership performance, accountability, and scalability. • Contribute at the senior leadership level to strategic planning, decision-making, and organizational alignment.

• Primarily responsible for B2B Oilers Season Seat sales • Sell premium rentals for concerts, Oilers and Oil Kings • Sell ticket packages and group sales for Oilers and Oil Kings • Prospect, pitch, and close new B2B accounts with local businesses • Build and manage a self-sourced lead list and maintain relationships with clients • Conduct proactive outreach via phone, SMS, email, LinkedIn, and in-person meetings • Attend events to host clients and generate leads • Upsell current clients into additional assets • Maintain accurate records of all sales activities within CRM tools • Collaborate cross-functionally with other internal departments to deliver exceptional service

• Act as a subject matter expert in the designated channel and serve as a client liaison with ownership of targeted prospect accounts to support field efforts and to stay relevant with client sales and training tactics within each supported channel • Serve as the primary contact for client sales and marketing teams by building relationships of trust, providing program coordination, and implementing action plans supporting the product training and retail sell-through on behalf of the Client • Ensure collaboration between the Client and Channel and all supported field teams to ensure that content, training, tools, promotions, and merchandising are the most effective for use by a field team • Oversee client channel team relationships regarding national channel initiatives • Drive all promotional and merchandising initiatives by Channel on behalf of the client with field teams • Work to ensure a high level of validation of team insight reporting including but not limited to explaining qualitative and quantifiable trends • Maintain high standards for team tools including but not limited to field directives, carrier profiles, carrier scorecards, new hire training process/course work, ongoing sales training refresh courses, and tools for product and sales proficiency • Grow strategic, analytical, and tactical development of the client in designated regional areas/territories • Address and resolve day-to-day requests from the client • Own and develop the overall product strategy with the Client in retail channels; including how to position the product for maximum sell-in/through, positioning the product's features and benefits to end-use consumers, and developing customer use case scenarios of the client’s product for retail sales associates’ understanding • Develop and maintain product road maps and promotional calendars for Motorola and carriers • Create and drive project management tools for program initiatives including but not limited to client trackers and risk assessment planning • Design and implement incentive programs to drive program and field KPIs