• Act as a subject matter expert in the designated channel and serve as a client liaison with ownership of targeted prospect accounts to support field efforts and to stay relevant with client sales and training tactics within each supported channel • Serve as the primary contact for client sales and marketing teams by building relationships of trust, providing program coordination, and implementing action plans supporting the product training and retail sell-through on behalf of the Client • Ensure collaboration between the Client and Channel and all supported field teams to ensure that content, training, tools, promotions, and merchandising are the most effective for use by a field team • Oversee client channel team relationships regarding national channel initiatives • Drive all promotional and merchandising initiatives by Channel on behalf of the client with field teams • Work to ensure a high level of validation of team insight reporting including but not limited to explaining qualitative and quantifiable trends • Maintain high standards for team tools including but not limited to field directives, carrier profiles, carrier scorecards, new hire training process/course work, ongoing sales training refresh courses, and tools for product and sales proficiency • Grow strategic, analytical, and tactical development of the client in designated regional areas/territories • Address and resolve day-to-day requests from the client • Own and develop the overall product strategy with the Client in retail channels; including how to position the product for maximum sell-in/through, positioning the product's features and benefits to end-use consumers, and developing customer use case scenarios of the client’s product for retail sales associates’ understanding • Develop and maintain product road maps and promotional calendars for Motorola and carriers • Create and drive project management tools for program initiatives including but not limited to client trackers and risk assessment planning • Design and implement incentive programs to drive program and field KPIs

• Serve as the lead point of contact for assigned customer accounts • Ability to develop trusted customer relationships in a positive, patient, and friendly manner, utilizing good interpersonal skills • Implementation and configuration of proprietary software and hardware • Onsite installations, process development, and customer training • Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives • Develop new business with existing clients and identify areas of improvement within the customer environment • Collaborate with the sales team to identify and grow opportunities within the territory • Document customer equipment and usage • Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors • Attention to detail and the ability to work independently • Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in-person) • Track customer calls and create required reports • Follows all company policies and procedures • Coordinate job/equipment flow and schedule with team and customers • Complete and demonstrate a full understanding of ongoing training concepts and applications • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis

• Manejo de cuentas mayoristas. • Sell in y Sell out de todo el lineal de productos de la marca con objetivos en KPI de cantidades, rentabilidad e in house share incrementale. • Monitoreo de inventario, forecast de producto y capacitación a la fuerza de ventas en cada cuenta. • Desarrollo de estrategias ad hoc para traccionar ventas y/o capilaridad con nuevos clientes. • Realizar análisis de competencia segmentado por tipo de producto. • Negociación con los partners para cumplimiento de cuota, condiciones financieras y posicionamiento de producto. • Reporte mensual / Trimestral de resultados y objetivos a cumplir para el siguiente período.

• Owning retention, renewal, and growth across a defined book of complex network, wealth management, enterprise, and trust accounts • Building and sustaining trusted relationships with C-suite, principal, and executive stakeholders across the full client organization • Leading proactive, structured business reviews that connect Practifi's value to each client's broader strategy • Identifying and leading expansion opportunities across multi-entity and cross-firm relationships • Running enterprise-scale renewal and expansion conversations • Building account plans that map stakeholders, expansion surface area, and commercial milestones • Being the client's advocate inside Practifi by carrying what you learn back to Support, Implementation, and Product