Family owned and operated Travel Agency
Guest Services
Location
Iowa
Posted
4 days ago
Salary
$32K - $78K / year
Seniority
Lead
Job Description
Guest Services
Travel by Tilly
• Create personalized cruise and tour itineraries that match each client's preferences, including accommodations, excursions, transportation, and dining options. • Conduct virtual meetings or calls to learn about clients' travel interests, expectations, and budgets. • Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing. • Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience. • Provide professional assistance before, during, and after travel, including changes or special requests. • Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations. • Follow up with clients after travel to gather feedback and encourage future planning.
Job Requirements
- Must be 18 years of age or older.
- Prior experience in travel planning, hospitality, or customer service is helpful but not required.
- Strong attention to detail and excellent organizational skills.
- Confident communicator with problem-solving abilities.
- Comfortable working remotely and managing tasks independently.
- Passionate about travel and creating memorable experiences for others.
Benefits
- Flexible, remote work schedule.
- Access to professional training, industry tools, and travel resources.
- Opportunities for personal travel discounts.
- Supportive, collaborative, and growth-focused team environment.
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