• Provide exceptional customer support to clients through various channels (mainly email or online messages) • Act as a brand ambassador for The Coca-Cola Company (TCCC) • Collaborate with the customer support team to resolve issues and improve service • Assist in identifying and implementing service improvement initiatives

• Act as a brand ambassador for The Coca-Cola Company • Provide exceptional customer support through various channels (mainly email and online messages) • Collaborate with the customer support team to resolve issues and improve service • Assist in identifying and implementing service improvement initiatives • Document and present customer support strategies and outcomes

• Develop strategic media recommendations for brands—from small to large companies—across a variety of verticals • Build client-facing sales decks and media proposals, including channel rationale, audience strategy, budget allocation, and measurement frameworks • Create and manage IOs, ensuring accuracy across specs, budgeting, flighting, and deliverables • Partner with in-platform channel specialists (Paid Social, Google Ads, Programmatic) to translate strategy into scalable tactical plans • Support CPG/Retail Media planning (Walmart Connect, Amazon Ads, Instacart, Target Roundel) as needed/when applicable • Gather and synthesize audience, competitor, industry, and market insights, leveraging tools such as GWI, Dstillery, and Pathmatics • Apply up-to-date media trends and best practices (privacy changes, platform shifts, creative trends, measurement evolution) to proposals • Support proposal development across a wide range of budgets ($5K–$250K+ per month) and objectives (awareness through performance) • Contribute to measurement and reporting thinking, including KPI selection, test design, and learning agendas • Collaborate cross-functionally to ensure decks are visually polished, on-brand, and persuasive • Maintain internal documentation, templates, and operational workflows to improve team efficiency • Provide optimization recommendations to existing clients using learnings from campaign performance

• Assist clients in planning and booking tropical getaways, cruises, and resort stays • Provide expert recommendations based on client preferences and budget • Utilize recently launched software to secure competitive pricing • Stay informed on travel trends, destination requirements, and exclusive promotions • Engage with leads generated through provided social media tools • Maintain client relationships and provide exceptional customer service