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Sigma Systems

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Application System Analyst II

AnalystAnalystContractRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Application System Analyst II

Sigma Systems

• Provide Tier 2 and Tier 3 application support for medium- to high-complexity enterprise applications. • Troubleshoot, analyze, and resolve application issues while maintaining excellent customer service. • Follow ITIL-based incident, problem, and change management processes. • Participate in an on-call rotation to provide 24/7 application support coverage. • Document incidents, root causes, resolutions, and workarounds in call-tracking and knowledge management systems. • Coordinate issue resolution with software vendors and internal technical teams. • Analyze recurring issues and recommend preventive solutions and process improvements. • Support SEV1 and SEV2 application outages and service restoration efforts. • Collaborate with infrastructure, network, and technical teams to identify system dependencies and root causes. • Maintain SLA compliance and support operational excellence initiatives.

Job Requirements

  • Bachelor's Degree required.
  • Experience providing Tier 2/Tier 3 application support.
  • Strong troubleshooting and problem-resolution skills.
  • Experience supporting enterprise business applications.
  • Knowledge of ITIL processes including Incident, Problem, and Change Management.
  • Ability to work independently with minimal supervision.
  • Excellent written and verbal communication skills.
  • Strong documentation and knowledge management experience.

Benefits

  • Full-Time | Monday–Friday | On-Call Rotation Required

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