• Assist the MFRR team in planning and delivering the MFRR Summit • Coordinate travel arrangements and on-site support • Gather and edit content related to the Summit • Support communications activities and social media • Manage reimbursement processes and budget tracking

• Engage in a wide range of activities that drive our events strategy • Choose venues, plenary speakers, thematic sessions, and workshops for the Annual Meeting • Join a sub-group that oversees the main conference programming • Evaluate registration fees, budgets, and policies related to BES events • Select symposia proposals through an open call and manage their budgets • Review annual plans and budgets for our Special Interest Groups

• Develop and execute an annual webinar and event strategy aligned with Institutional Marketing, Sales, and Customer Success goals. • Build and manage an integrated, annual calendar of webinars, conferences, trade shows, sponsorships, events, and virtual experiences. • Evaluate and prioritize event opportunities based on target audience, business objectives, pipeline potential, and return on investment. • Identify innovative ways to engage prospects, customers, and industry stakeholders throughout the buyer journey. • Develop webinar and event programs that generate qualified leads, create sales opportunities, and contribute measurable pipeline and revenue growth. • Partner closely with Marketing and Sales to establish event goals, account engagement strategies, and follow-up plans. • Ensure event activities support broader demand generation and account-based marketing initiatives. • Create processes that maximize conversion from registration through opportunity creation and revenue influence. • Continuously optimize event investments and strategies based on performance data and business outcomes. • Own the end-to-end webinar program, including content strategy, speaker management, promotion, production, attendee engagement, and post-event follow-up. • Collaborate with subject matter experts, customers, partners, and internal/external stakeholders to create compelling and relevant content. • Build scalable webinar programs that support thought leadership, lead generation, customer retention, and market education. • Analyze webinar performance and implement improvements to increase registrations, attendance, engagement, and conversion rates. • Lead planning and execution for conferences, trade shows, sponsorships, customer events, and hosted experiences. • Manage event budgets, timelines, logistics, vendor relationships, shipping, booth operations, and on-site execution. • Coordinate speaking engagements, customer meetings, networking opportunities, and executive participation. • Ensure consistent brand representation and high-quality attendee experiences across all events. • Identify and secure speaking opportunities, panel discussions, sponsorships, and partnership opportunities that increase visibility and thought leadership. • Work with Creative and Content Marketing teams who create webinar and booth assets, presentations, messaging, and supporting materials that highlight customer success stories, research findings, best practices, and measurable program outcomes. • Partner closely with the Senior Manager of Marketing Operations to develop lead capture, attribution, scoring, reporting, and measurement frameworks. • Ensure event data is accurately integrated with CRM and marketing automation platforms. • Establish KPIs and dashboards to measure registrations, attendance, engagement, meetings, MQLs, SQLs, pipeline generated, pipeline influenced, revenue impact, customer participation, and ROI. • Deliver regular reporting and strategic recommendations to Marketing, Sales, and Leadership. • Develop and manage annual event budgets and forecasts. • Negotiate contracts and manage relationships with venues, event agencies, technology providers, conference organizers, and strategic partners. • Identify cost-saving opportunities while maintaining high-quality event experiences. • Ensure all event activities align with company policies, branding standards, and procurement requirements.

• Answer high volume incoming calls and process underground utility location requests using GIS based software • Listen effectively to obtain relevant and detailed customer information and accurately record info • Use interpersonal and communication skills to assist customers and connect them to organizational resources, as needed • Acknowledge any customer concerns by being courteous, empathetic, and professional at all times